Install Project Manager

4 weeks ago

Dublin, Ireland Edwards Ltd. Full time
  • Company name: Edwards Vacuum Technology Ireland Ltd
  • Date of Posting: March 19, 2024

Assembling and Leading Project Team , to manage and coordinate Edwards new equipment install of a new technology at a customer Semiconductor Fab while providing the highest levels of safety quality and field service support, including the installation, commissioning, maintenance and troubleshooting activities of all Edwards products whilst maintaining high levels of customer satisfaction. The PM will be responsible for customer alignment, understand the customers' needs, develop the project SOW and manage the execution. The project manager will act as the single point of contact from project inception to handover for CS operational owners. 

Main Responsibilities:

  • Supervise, coordinate and undertake all project activities (including installation , commissioning and certifying) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction
  • Establishes and proactively maintains relationships with key customers and acts as the primary contact between the customer and Edwards to ensure all opportunities are captured by the appropriate lines of business
  • Ensures that all install and field service activities undertaken by the team are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met. Manages the adherence of all relevant aspects of the field service team to risk control elements.
  • Collects and reviews data from the team to present to technical support personnel or the customer, to enable informed decisions
  • Manage and oversee the use of Edwards processes and operating platforms to accurately capture new equipment installation and service related information as determined by the scope of responsibility for IQ, through to completion and delivering equipment to customer. Identify, resolve and/or escalate any process or system issues to ensure continuous improvement
  • Undertakes the delivery of product training using global training packages, ensuring minimum standards are met, and recorded as part of a formal certification process
  • Manages the set up and operation of software products and monitoring platforms
  • Manages the performance, training and development of the field service install team, ensuring that best practice is at the forefront of all actions and activities.
  • Adheres to, reviews, monitors and updates procedural documentation aligned to business best practice
  • Conducts advanced faultfinding and troubleshooting support, targeting to resolve or escalate issues within contractual timeframe commitments to meet Edwards and customers’ expectations. Manages root cause analysis investigations on site and is the main communication point between the customer and Edwards regarding safety and technical concerns
  • Oversees the logistical management of new installed equipment and spares

Skills/Knowledge/Experience:

  • Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes
  • Proactively seeks customer feedback and asks questions to understand customer‘s business to make effective decisions
  • Continuously looks for better ways to improve efficiency, productivity and customer satisfaction
  • Strong management skills including the ability to plan, prioritise and delegate whilst managing time, resources, schedules and cost
  • Excellent people management skills to manage, motivate and develop team members to deliver company objectives
  • Ability to make difficult decisions in changing business conditions
  • Understands and recognises differences between individuals and fosters a collaborative environment where individual diffferences are valued and respected
  • Adapts own behaviour and communication style to different situations and uses effective communication techniques to convey own ideas and understand other viewpoints
  • Demonstrates a visible and active commitment to adhere to and guide others to comply with, all applicable laws, policies and standards to ensure organisational, safety and health obligations are met
  • Can understand and intepret technical documentation relevant to work e.g. technical drawings
  • Strong leadership experience with a minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer facing focus.
  • Good command of Microsoft products with a high degree of competency in Outlook, Word, Excel, and PowerPoint
  • Good written and verbal communication skills. Proficient in home country language, a basic command of written and spoken English is required
  • University or formal qualification in a mechanical, electromechanical or an electronics discipline.

In return we will offer you:

Working in an international organization within a high performing team with cutting edge technology. Edwards will be providing installation and service support to our onsite customer ;world class semiconductor manufacturing company.Training will be provided at Edwards EMEA training facility in Ireland. There will be multiple opportunities for career growth and progression as the Edwards Ireland organization grows over the coming years.

Working in an international organization within a high performing team with cutting edge technology.

Edwards will be providing installation and service support to our onsite customer, a world class semiconductor manufacturing company.

Training will be provided at Edwards EMEA training facility in Ireland.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

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