Jewellery Consultant

The Role

Our new flagship store in Dublin’s historic Powerscourt Townhouse is our pride. Here is where we deliver our luxury in-person brand experiences that capture the magic of love and kindness. Working in our flagship store means you will become part of the most important moments in our customers’ lives, from the happiest to the most heartbreaking. This requires incredible passion and empathy for people, but also the skills to demonstrate expertise, finesse and initiative throughout the sales process. Your aim is to deliver an extraordinary experience for our customers, which in turn contributes to the success of our company.

We are currently hiring for aJewellery Sales Consultant. Our brilliant Heirloom team manages the sales of our luxury heirloom collection of engagement, wedding, eternity and right hand rings.

Key Responsibilities:

• Deliver an incredible experience for our customers during pre-booked appointments and for walk-in customers, demonstrating comprehensive product knowledge and jewellery expertise.

• Become an expert in the Chupi product offerings and serve as a go-to source for clients who want more information concerning our products.

• Establish and maintain healthy, long-term relationships with our clients to generate repeat business and referrals.

• Understand our customers’ needs and offer solutions to them through the company’s services or products.

• Support our Virtual Consultants with product queries. You may also be required to conduct some heirloom appointments virtually when necessary.

• Following up on sale leads, contacting customers and giving them the support and after care required.

• Administrating customer bespoke orders

• Ensure all our Chupi pieces are always beautifully presented and that quality, visual merchandising and hygiene standards are perfect.

• Respect and ensure customer privacy and confidentiality at all times, both during their in-store experience and post purchase.

• Comfortably work towards your sales KPIs aiming to achieve optimal sales conversion rates.

• Liaise closely with our logistics and production teams to ensure optimal stock levels and controls, and provide updates on in-store sales trends and bestsellers.

• Support in-store alignment with digital marketing activities.

• Provide regular reports with customer feedback, store goals and performance to the Store Manager

Key Skills:

• Excellent communication and interpersonal skills with an ability to engage with our customers, and build sustainable customer relationships to deliver the exceptional Chupi brand experience our customers expect.

• Demonstrate behaviours aligned with the Chupi core values.

• Act with integrity and build trust.

• Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.

• Demonstrate strong influencing skills.

• A high level of commercial awareness.

Requirements:

• A number of years experience working in high end retail, preferably luxury retail, is essential

• Jewellery retail experience, silversmith or goldsmith training and/or gemstone knowledge are a distinct advantage.

• Flexibility in working hours and an ability to work weekends is a must.

• Working knowledge of Retail software such as Shopify and inventory management ERP systems such as DEAR would be an advantage.

• Experience working with the Google suite is also beneficial.

What next:

If you feel you can meet our customers’ high expectations and deliver the luxurious experience and expertise that is synonymous with our brand, please share your CV and a cover letter with us. The role is open for applications until COB Friday 5th April. We will be conducting interviews with potential candidates in the week commencing 1st of April with the role to commence as soon as is feasible thereafter.

Working for Chupi:

Working with Chupi means you will work in a company where kindness is a strategic pillar and one of the core principles on which we do business. We cherish our people and have a culture of trust, respect and kindness, where everyone is valued equally. We have created a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of learning, innovation and growth.

We don’t believe in the always-on culture and therefore our full-time working week is only 35 hours.

Our employees and their family and friends can avail of attractive discounts on our collection and we make sure to not only mark our customers’ special moments, but also those of our brilliant team.