EUC Workplace Manager

Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion. Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi). For more information, visit Job description: EUC Workplace Manager Hybrid working model Tirln Tirln, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirln IT team, working in adynamic& collaborative environment. ? Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirln owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Overview Reporting to the IT Transformation Manager, the EUC (End User Computing) Workplace Manager will lead the end user computing team in overseeing and managing all aspects of the organisations end-user technologies and services. This role will be responsible for driving the strategy, engineering, and operations for various technologies, including Microsoft Windows Endpoints, the Microsoft 365 productivity suite, Unified Communications, , Messaging and Collaboration, Remote Desktop Technologies, and End User Device Asset Management. Key Responsibilities Develop the operating plan and associated budget for the end user computing and Microsoft 365 environment Lead the design, configuration, and deployment of desktop, laptop and other endpoint technologies in a distributed environment Work with Managed Service Providers to ensure that software distribution, patch management and other service issues are resolved in line with service level agreements Work closely with the Managed Service Provider to manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive for Business Oversee the management and performance of the company's unified communications and collaboration services ensuring availability, reliability, and security of the service Ensure all incidents and service requests relating to end user computing, messaging and communication services are resolved in line with service level agreements Participate in projects where end user computing and the Microsoft 365 Platform are key enablers Implement new features and updates in the Microsoft 365 environment Ensure the security and compliance of the Microsoft 365 environment Collaborate with the Business and other IT stakeholders to understand their needs and provide solutions Create and maintain documentation for Microsoft 365 configurations and procedures Develop and implement policies and procedures for Microsoft 365 usage Manage user accounts, licenses, and permissions in Microsoft 365 Ensure data backup and recovery processes are in place for Microsoft 365 services Advise on optimisation and management of existing license estate Educate stakeholders and promote license best practice Maintain the Software Asset Management tool to ensure information therein is up-to-date and relevant Key Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field 10 years experience working with all aspects of End User Computing services, with 5+ years experience in 3rd party supplier management and service level management 3+ years experience in leading, motivating and developing a high-performing team An ITIL Service management certification v3+ or equivalent experience Strong knowledge and experience of EUC Workplace technologies and Microsoft 365 Environment Proven process design, improvement, and implementation experience Knowledge of security standards and best practices, including ISO 27001 and NIST Knowledge of data backup and disaster recovery processes Self-starter with proven analytical and problem-solving skills Strong verbal and written communication skills Strong team player with a growth mindset About us Through our expertise in research and development, customer insights, food safetyand state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirln but this isnt the role for you? Join our talent community and sign up for job /careers Tirln is a Values Based Organisation Profile description: Overview Reporting to the IT Transformation Manager, the EUC (End User Computing) Workplace Manager will lead the end user computing team in overseeing and managing all aspects of the organisations end-user technologies and services. This role will be responsible for driving the strategy, engineering, and operations for various technologies, including Microsoft Windows Endpoints, the Microsoft 365 productivity suite, Unified Communications, , Messaging and Collaboration, Remote Desktop Technologies, and End User Device Asset Management. Skills: End User Computing IT IT Workplace Manager Benefits: Paid Holidays Parking Pension