Solution Manager

3 weeks ago

Dublin, Ireland bluecrux Full time

We’re Bluecrux. Pleased to meet you

Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our knowledge and our customers’ ambition and linking expertise with technology and problems with solutions.

We’re a community, a movement that’s built at this intersection, which we call “the Cutting X”: it’s where supply chains evolve and value chains are forged.

Our international SaaS scale-up product Binocs digitally schedules and plans QC laboratories and Cell Gene Therapy production facilities with an AI scheduling co-bot, “what-if” based scenario planning, actionable analytics and zero-code integrations. To support our expansion, we are currently on the lookout for a Solution Manager , to join our team.

Job Description

The Solution Manager is a specialized role that operates behind the scenes, supporting our implementation consultants during client rollouts of our product, Binocs. While you won't serve as the first point of contact with clients or run the implementation projects, you will be kept in the loop on a weekly basis and will step in when specialized expertise is required .

Your focus will be on solving unique or complex challenges that deviate from standard solutions , ensuring that the configurations are technically sound, user-friendly, and aligned with the customer's actual needs .

Additionally, you will leverage your experience to identify trends in 'special' situations and define new standard solutions for common non-standard scenarios . You will also play a critical role in guiding our core product team , as you can provide real-world insights into how the product is actually being used, what's working, and what could be improved.

Your role

  • Specialized Support: Support our implementation consultants, who are the first point of contact with clients and run the implementation projects. Stay updated on the status of multiple implementation projects on a weekly basis, ready to step in when specialized guidance is needed.
  • Expert Problem-Solving: Provide expert solutions for complex or unique challenges that arise during client implementations, ensuring that the configured solutions are technically sound and user-friendly.
  • Configuration Design: Collaborate with implementation consultants to design specialized configurations of Binocs for non-standard scenarios.
  • Indirect Client Communication: While not the first point of contact, be prepared to engage with clients directly or in collaboration with implementation consultants when specialized solutions are required.
  • Quality Assurance: Review and approve specialized configurations to ensure they are maintainable, scalable, and meet both technical and business requirements.
  • Escalation Handling: Act as the go-to expert for project escalations related to non-standard implementations, offering specialized advice and solutions.
  • Trend Identification and Standardization: Use your expertise to identify trends in special situations and develop new standard solutions for common non-standard scenarios.
  • Documentation and Training: Define and configure general/generic approaches for these new standard solutions, document them meticulously, and train the rest of the team on these new approaches.
  • Product Development Guidance: Have at least a weekly alignment call with product managers and participate in ad hoc meetings to provide insights into customer usage, both standard and non-standard, to help shape the direction of the core product.
Your profile
  • Extensive Experience : Minimum of 5 years of experience in implementing complex SaaS systems like LIMS, APS, WMS, TMS, ELN, MES, PPM, SAP, etc. You need to have seen the pitfalls and various challenges that can arise in large-scale SaaS implementation projects.
  • Content-Driven and Hands-On: You are content-driven and have a desire to be hands-on with software systems. You thrive on diving into the details and are eager to understand the ins and outs of the software you're working with.
  • Technical Comfort : You should be comfortable with IT systems and SaaS in specific and have a good understanding of how they work. Familiarity with SQL is a plus.
  • Project Management Skills : Proven track record in successfully managing and completing large implementation projects.
  • Communication Skills : Excellent communication and interpersonal skills are essential. You will need to articulate complex technical solutions in a way that both team members and clients can understand.
  • Problem-Solving Ability : Strong analytical and problem-solving skills, with the ability to think on your feet and provide quick solutions to complex challenges.
  • Team Leadership : Experience in leading or coaching teams is a plus, as this role serves as the next step for experienced implementation consultants. You will be guiding and teaching others while still solving challenging problems yourself.

Our offer

  • The chance to shape the future of a product that is already used by large international clients.
  • For an outstanding work-life balance, we offer 3 days of remote working and flexible working hours.
  • Modern offices in Dublin, close to St. Stephens Green.
  • A leading role with significant contribution to and impact on the product and the company.
  • Room for initiative and to enhance your personal and professional skills but most importantly: room to be yourself .
  • Every career is unique: we have clear and transparent career paths at Bluecrux. This can also be customized according to your needs.
  • A competitive salary, bonus, pension plan, medical insurance, phone with subscription and laptop.
  • Recognition from global pharma clients as well as analysts such as Gartner and BCG.
#J-18808-Ljbffr

  • Technical Solutions Manager, Publishers

    3 weeks ago

    Dublin, Dublin City, Ireland Google Inc. Full time

    Technical Solutions Manager, Publishers (German) corporate_fare Google place Dublin, Ireland Apply Experience with coding in languages such as Python or Java, and experience with SQL. Experience in customer-facing roles, explaining technical concepts and solutions to a range of audiences. Ability to communicate in English and German fluently. ...

  • IT Solution Architect

    3 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Our client is seeking an IT Solution Architect to join their team. The role involves ensuring effective implementation of IT architecture frameworks, translating complex business problems into technical solutions. Responsibilities include overseeing solution architecture, applications, infrastructure, and technical delivery. The ideal candidate will play a...

  • IT Solution Architect

    3 weeks ago

    Dublin, Ireland Cpl Full time

    Our client is seeking an IT Solution Architect to join their team. The role involves ensuring effective implementation of IT architecture frameworks, translating complex business problems into technical solutions. Responsibilities include overseeing solution architecture, applications, infrastructure, and technical delivery. The ideal candidate will play a...

  • IT Solution Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Our client is seeking an IT Solution Architect to join their team. The role involves ensuring effective implementation of IT architecture frameworks, translating complex business problems into technical solutions. Responsibilities include overseeing solution architecture, applications, infrastructure, and technical delivery. The ideal candidate will play a...

  • Solutions Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Diligent Corporation Full time

    Position Overview: Diligent is looking for a highly professional and motivated individual to combine their technical knowledge withcommercial skills to effectively uncover and develop solutions for prospects and customers. This position requiresexcellent communication skills and the ability to build strong relationships, as you will interface directly...

  • Solutions Consultant

    6 days ago

    Dublin, Ireland Zendesk Full time

    Job DescriptionThe Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in convincing customer executives of the technical merits of the software solution. You will work in conjunction with Sales to be the...

  • Solution Architect

    5 days ago

    Dublin, Ireland Dabster Full time

    Role Description: + years' experience designing solution architecture across on-premise and cloud platforms; encompassing technology, integration, and application architecture. Looking for resources who describe themselves as a solution or technology architect on their job profile. Key output from them would be HLDs and LLDS. • Engage with all...

  • Solutions and Business Development Manager

    3 weeks ago

    Dublin, Ireland ISC Full time

    Company Name:Enterprise Registry Solutions LimitedLocation: DublinStatus: Full Time PermanentWe areERS, a leading international registry provideroperating out of Dublin, Ireland. We design, build, and operate registry solutions that power public and private sector operations and drive efficient business decisions around the world. Our people are what drives...

  • Solution Architect

    3 weeks ago

    Dublin, Ireland Version 1 Full time

    Job Description This role works closely with Project Delivery to ensure that requirements for a new product or project are well defined prior to software development commences and provides mentoring, guidance and troubleshooting advice thereafter  This role will also have responsibility for shaping the direction of software design and build at...

  • Cloud Solutions Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Cloud Solutions Architect Dublin/Hybrid My client is a market leader in Life Sciences, looking for a high-performing Cloud Solutions Architect to drive Application Development teams to progress towards to a cloud-first, DevOps mindset and transition their application suite to be deployed and run in the public cloud. You will collaborate with Cloud...

  • Principal Solutions Architect

    3 weeks ago

    Dublin, Ireland Atlas Technology Solutions Full time

    We're in search of a dynamic Principal Solution Architect to join our team, someone who excels as a collaborative team player and is poised to shape and innovate within this crucial role. As the Principal Solution Architect, you'll report directly to the Director of Global Architecture and lead our solution architecture team, providing crucial...

  • Learning Solutions Partner

    2 weeks ago

    Dublin, Dublin City, Ireland Facebook Full time

    As part of the Global Operations Learning Organization, you will assess, define, and develop solutions to address specific learning and performance needs across Global Operations at Meta. You will work with cross-functional teams, ensuring that solutions align with business needs. The ideal candidate will have a strong understanding of Meta and/or the...

  • Solutions Consultant

    3 weeks ago

    Dublin, Ireland Rippling Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Data Solutions Architect

    3 days ago

    Dublin, Ireland Hadfieldgreen Full time

    Join a leading Financial Services Asset Management firm headquartered in Dublin, Ireland, where technology innovation thrives at the heart of operations. Location: Dublin, Ireland (Initially 6 months onsite at IFSC, transitioning to 3 days in office per week) The Business: A dynamic and forward-thinking company at the forefront of the financial services...

  • Payments & Commerce Solutions Business Manager – Associate

    3 weeks ago

    Dublin, Ireland JPMorgan Chase & Co. Full time

    Join our Payments & Commerce Solutions Business Management Team as an Associate, where you will have the opportunity to develop and manage key Merchant Acquiring initiatives. As a Business Manager (BM) for the Europe, Middle East, and Africa Payments & Commerce Solutions (P&CS) business you will optimize business performance by helping drive key...

  • Cloud Solutions Architect

    1 day ago

    Dublin, Ireland The Recruitment Company Australia Full time

    As a Cloud Solution Architect you will undertake various architectural responsibilities, leveraging ample experience in architecture, design, and development to propose high-quality solutions and guidance to the Department’s Enterprise Architect and Architecture Review Board. Ensure operational excellence underpins all cloud solutions, emphasizing...

  • Lawyer - ALG Solutions

    3 weeks ago

    Dublin, Ireland A&L Goodbody LLP Full time

    RequirementsAn excellent opportunity exists for an enthusiastic and experienced lawyer seeking an alternative career path in A&L Goodbody’s new and innovative practice group, ALG Solutions. ALG Solutions brings together 65 plus multi-disciplinary professionals with complementary skills. Lawyers and legal professionals as well as experts in project...

  • Security Service Solution Architect

    3 weeks ago

    Dublin, Ireland Oracle Full time

    Who are we? CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers.  Using their deep experience of IT support and managed services to capture...

  • Security Service Solution Architect

    13 hours ago

    Dublin, Ireland Oracle Full time

    Who are we? CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers.  Using their deep experience of IT support and managed services to capture...

  • UK&I Solution Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Greater Giving, Inc. Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...