Customer Operations Analyst
4 days ago
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. The Customer Operations Analyst is a key member of the Customer Experience Team located in New Ross, County Wexford. The successful candidate will focus on improving the efficiency of a business through analysing data and statistical forecasting. This function will give significant support to our Account Management Team and enable positive outcomes across internal departments within the organisation. You will act as a driving force, for developing improved processes and initiatives within the company to deliver on customer operations targets. Pay and Benefits €32K to €40K depending on experience Pension Scheme Staff Purchase Schemes: Tyres Parts Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements Bachelors degree in business administration, Operations Management, or related field Proven experience in data analysis and reporting Strong communication and interpersonal skills Ability to work effectively in a fast-paced environment Proficiency in Microsoft Office Suite (essential: intermediate or advanced excel) and CRM software Responsibilities Analyse customer data and trends to identify opportunities for improvement Monitor and evaluate customer interactions to ensure quality service delivery Develop and implement strategies to enhance customer satisfaction and retention Collaborate with cross-functional teams to streamline operational processes Generate reports and present findings to various stakeholders for decision-making purposes Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. Skills: Bachelors Degree Data Analysis Reporting Benefits: Pension Scheme Staff Purchase Schemes Employee Assistance Programme Discounted Gym Membership Bike to Work
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