Customer Solutions Architect

1 month ago

Ireland PARETO SECURITIES AS Full time

Do You have a passion for creating good customer relations and have a good understanding of IT infrastructure and Architecture, then join Aeven’s team of Customer Solutions Architect in Copenhagen (Soeborg).

Your responsibilities

You have a good understanding of our customers’ business needs and the overall IT landscape, and you are responsible for the technical parts in the contract covering the infrastructure area. You will collaborate closely with our specialists to ensure that all contractual obligations are met.

You are the customer’s trusted advisor and their primary contact when it comes to technical inquiries - in close cooperation with Aeven Delivery Management and the rest of the team.

You are also responsible for the analysis, reporting and presentation of the Availability and Capacity area as agreed with the customer.

Your work assignments include:

• Customer advice and recommendations on services and technologies to support the customer business and generate add-on sales

• Consult/review the design of customer solutions

• Overall understanding of the customer IT infrastructure as well as the Aeven service portfolio and reference architecture

• Support Operations with customer specific knowledge

• Actively support solving of operational challenges in the customer environment

• Support Problem Managers in problem solving from a customer holistic perspective

• Ensure and advise on continuous customer hardware refresh

• Hand over - Take over (HoTo) from tender and projects

• Pre-sales support for existing customers

• Analysis and advisory of customer reporting and KPIs for e.g., Capacity and Availability

You will join Architecture Services

Our Customer Solutions Architects (CSA’s) are part of the Architecture Services department, and you will be joining our Customer Solutions Architecture team and refer to the manager of this department. Together with the other Solutions Architects and Delivery Managers you will be responsible for delivery to specific valued customers. The team consists of twelve colleagues in Soeborg and Aarhus. We are a team who value a good informal social atmosphere, good relations, and high-quality delivery to our customers.

We focus on long-term relationships both in the team and towards the customer and know that trust and good relations are a cornerstone in service delivery.

We are more than 75 Solutions Architects globally, and though all are organized in different offices, there is a focus on ensuring a community to create a professional and engaging work environment globally.

Your qualifications and experience
  • We expect you to hold a relevant degree with supplementary education and 2-5 years of work experience as an e.g., Architect or IT specialist. It is an advantage if you have worked at an IT service provider or large enterprise infrastructure.
  • You have broad knowledge of operational technologies such as server, storage, database technologies, hardware, virtualization technology, network, and cloud.
  • You know what it takes to ensure the availability, capacity and continuity of IT operations and you have knowledge and experience working with ITIL practices.
  • You thrive in a busy, highly professional environment and have a structured and focused approach to your tasks. You make things happen through other people, you are proactive and do not mind taking the initiative and getting your hands dirty. You are focused on delivering high quality.
  • You can communicate technical issues to management and other stakeholders including the customer and you create sound relations with your stakeholders, both external and internal. Last, but not least, you are extrovert and a true team player.
At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization. #J-18808-Ljbffr

  • Solutions Architect

    1 month ago

    Ireland Byte Bridge Inc. Full time

    The position Solution Architect is responsible for designing and implementing end-to-end solutions for bytebridge. This position plays a crucial role in translating business requirements into technical solutions and ensuring the scalability and efficiency of systems. Essential Functions Collaborate with clients and internal stakeholders to understand...

  • IT Solution Architect, Networks

    1 day ago

    Ireland Musgrave Group Full time

    Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave...

  • Solutions Architect

    2 days ago

    Ireland M-Tech360 Full time

    Title: Solutions Architect (Telecoms, BSS) Location: UK, Ireland, Remote Our Client is an International Software Company focused on Billing, BSS solutions for Telco Carriers and IOT Solutions providers with a roster of international tier 1, 2 & 3 clients. We are looking to hire a Senior Solutions Architect into there International Professional Services...

  • Cloud Solutions Architect

    5 days ago

    Ireland The Recruitment Company Australia Full time

    As a Cloud Solution Architect you will undertake various architectural responsibilities, leveraging ample experience in architecture, design, and development to propose high-quality solutions and guidance to the Department’s Enterprise Architect and Architecture Review Board. Ensure operational excellence underpins all cloud solutions, emphasizing...

  • Solution Architect

    2 days ago

    Ireland NNIT AS Full time

    Join us in the digital health revolution and tackle the biggest opportunities and challenges at the intersection of life sciences, information, and technology. As a Veeva Solution Architect, you will play a vital role in architecting, implementing, and managing Veeva solutions for our customers, primarily in the Life Sciences industry. You will be...

  • D365 Solution Architect BC/NAV

    1 week ago

    Ireland CPL Healthcare Full time

    Job Description My client is responsible for analysing and translating business information and functional requirements into a business solution blueprint that outlines systems, applications, and functionality solutions to achieve complex business objectives. The Solution Architect manages the entire lifecycle of a Microsoft technology solution ecosystem...

  • Pre-Sales Solutions Architect

    1 month ago

    Ireland Tigera, Inc. Full time

    About Your Role Tigera is looking for highly skilled and motivated Pre-Sales Solutions Architects who will be key in extending the success of the sales team in the region. You will be paired with one or more of our Account Executives, and be our customer’s primary technical point of contact. You will serve as a product and industry expert, taking a...

  • Solutions Architect

    2 weeks ago

    Ireland DevRev Full time

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and...

  • Kubernetes Architect

    1 month ago

    Ireland NNIT AS Full time

    You will have the opportunity to take part in one of NNIT’s rapidly growing DevOps units as a Kubernetes Architect. We advocate DevOps culture and tooling to clients as well as NNIT’s own development teams and provide advisory and technical implementation of all aspects of DevOps. We work with container technologies like Kubernetes, AKS, EKS, GKE,...

  • Solution Architect

    1 month ago

    Ireland Nobina AB Full time

    Vill du bidra till en hållbar miljö och skapa förutsättningar för en effektiv kollektivtrafiklösning för framtiden? Nobina söker en Solution Architect som är redo att forma framtidens resande. Som Solution Architect kommer du till en början att fokusera på vår transformation som stöttar vår verksamhet kopplat till resor med särskilda behov....

  • Solution Architect

    5 days ago

    Ireland Nobina AB Full time

    Vill du bidra till en hållbar miljö och skapa förutsättningar för en effektiv kollektivtrafiklösning för framtiden? Nobina söker en Solution Architect som är redo att forma framtidens resande. Som Solution Architect kommer du till en början att fokusera på vår transformation som stöttar vår verksamhet kopplat till resor med särskilda behov....

  • SAP Basis Architect

    1 month ago

    Ireland PARETO SECURITIES AS Full time

    Because you want to make a difference as part of a SAP Basis Architect team We are looking for an experienced SAP Basis Architect with leadership attitude to join our AEVEN office in Copenhagen (Soeborg). You will be a part of a team with other experienced SAP Basis consultants and architects focusing on supporting our national and international SAP...

  • Cloud Architect

    1 month ago

    Ireland PARETO SECURITIES AS Full time

    Do you like being on the technological forefront and develop sustainable solutions? Join Aeven and help us on our cloud transformation journey – we have an exciting road ahead of us. Our customers are asking for our advisory services and our team is growing. We are crazy about cloud and committed to helping our customers the best way possible. Your...

  • Principal Authentication and Identity Architect

    4 weeks ago

    Ireland Lastpass Full time

    LastPass is looking for a Principal Authentication & Identity Architect: As an Authentication and Identity Architect you will collaborate with Technical Leaders, and fellow Architects to ensure all implementations are designed and built with robust and scalable IAM solutions. You will need to be innovative, a critical thinker and have a deep understanding...

  • Principal Cloud Network Infrastructure Architect

    1 month ago

    Ireland Ascendcloud Full time

    Principal Cloud Network Infrastructure Architect What are we looking for? We are looking for problem solvers, people who are not afraid to try (and sometimes fail), results orientated who take responsibility and hold themselves and others accountable, who are not afraid to ask for help or give it if asked. We are looking for good people, who work to the...

  • Associate Solutions Engineer

    1 week ago

    Ireland Wegalvanize Full time

    Position Overview: Diligent is looking for a highly professional and motivated individual to combine their technical knowledge withcommercial skills to effectively uncover and develop solutions for prospects and customers. This position requiresexcellent communication skills and the ability to build strong relationships, as you will interface directly...

  • DV360 Specialist, Google Customer Solutions

    1 week ago

    Ireland Google Inc. Full time

    DV360 Specialist, Google Customer Solutions (Italian) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree or equivalent practical experience. Candidates will typically have 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing...

  • Delivery Architect

    2 days ago

    Ireland NearForm Limited Full time

    This is a remote permanent position for those based in Ireland. If you’re an experienced technical team leader, love using and creating open-source software, and would enjoy working on a variety of interesting projects surrounded by inspiring Nearformers on the cutting edge of new technologies, then keep reading! We’re looking for someone with...

  • Account Strategist, Google Customer Solutions

    3 days ago

    Ireland Google Inc. Full time

    Account Strategist, Google Customer Solutions (English) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree or equivalent practical experience Candidates will typically have 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role Ability to travel 20% of the time as...

  • Account Strategist, Google Customer Solutions

    3 days ago

    Ireland Google Inc. Full time

    Account Strategist, Google Customer Solutions (Greek) corporate_fare Google place Dublin, Ireland Apply Bachelor's degree or equivalent practical experience. Candidates will typically have 2 years of advertising, consultative sales, business development, online media environment, or marketing role. Ability to communicate in Greek and English fluently...