General Manager

Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland's inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre of excellence. The implementation of MAR20X marks a significant advancement in enhancing the customer journey, instilling it with the hallmark elements of luxury, trust, ease, and respect. Our esteemed reputation is founded on consistently surpassing the highest standards set forth by the Mercedes-Benz brand. At the heart of our accomplishments lies our dedicated and contented staff, whose unwavering commitment drives our success. Mercedes-Benz South Dublin, situated in Pottery Road, Dun Laoghaire, is currently seeking a skilled and proactive General Manager to assume responsibility for overseeing the sales and aftersales operations. This pivotal role involves steering the sales team and coordinating aftersales activities during a momentous period of transformation for Mercedes-Benz. As the brand shifts towards a focus on luxury and an electric model range, the General Manager will play a crucial role in leading and guiding the sales and aftersales teams through this exciting transition. As the General Manager, you will hold a significant leadership position reporting directly to the MSL Motor Group Head of Commercial Operations for Mercedes-Benz. With this role, you will be entrusted with comprehensive authority and accountability for managing all facets of the business. Your foremost responsibility will be to lead a highly skilled team, driving profitability, surpassing performance targets, and ensuring the delivery of exceptional customer service. Your role will also encompass strategic planning, as you will be expected to envision the long-term future of Mercedes-Benz South Dublin and demonstrate the initiative and adept management skills necessary to realise this vision. To thrive in this senior management role, you must possess a distinguished track record of accomplishments, reflecting your natural leadership abilities. Furthermore, your substantial experience in the retail motor industry will be invaluable, and you will be required to exhibit a profound understanding of efficiently managing both sales and aftersales operations. KEY DUTIES & RESPONSIBILITIES Cultivating a high-performance, collaborative, and empowered leadership culture, effectively influencing and engaging with stakeholders at all organisational levels. Taking charge of the financial targets for the business, ensuring their efficient management and achievement. Overseeing the seamless implementation of Mercedes-Benz Mar20X new corporate identity and customer experience standards within the dealership. Establishing and nurturing a robust sales team, focused on efficient processes and exceptional customer service. Skilfully negotiating and agreeing on yearly sales and aftersales targets with distributors. Demonstrating excellence in operational performance across all key indicators, encompassing sales, aftersales, people management, safety, quality, service, efficiency, and cost-effectiveness. Ensuring strict adherence to group policies and processes, as directed by the Head of Commercial Operations. Upholding unwavering compliance with Mercedes-Benz brand standards and adeptly navigating through the audit process. Assuming responsibility for the overall maintenance and upkeep of the dealership facility. Safeguarding compliance with Health and Safety Legislation and ISO accreditation standards. SIGNIFICANT COMPETENCIES DRIVING RESULTS Instils a sense of urgency in the dealership team to deliver on sales, aftersales, finance, operations, customer experience and profitability. Reviews performance and progress on a regular basis through metrics and KPIs to ensure the dealership is achieving required results. Maintaining the financial and operational performance of the dealership. Ability to manage, maintain and deliver on multiple targets and objectives both from Mercedes-Benz and MSL Motor Group in sales and aftersales. Maintaining market share with local region and nationally. LEADERSHIP Coordinating regular meetings with the department managers to ensure their profitability and efficiency. Delivering excellent day to day operational performance across all indicators, people, safety, quality, service, efficiency and cost. Completing management performance evaluations regularly and developing short and long-term goals for each department. Working with the management team to implement training and development plans for teams and individuals along with compliance of Mercedes-Benz training requirements. DELIVERING CUSTOMER EXPERIENCE Developing Mercedes-Benz South Dublin as a centre of excellence for the Mercedes-Benz brand. Ensuring that Mercedes-Benz South Dublin delivers a luxury unparalleled customer experience to all customers at all levels. Maintaining the high level of customer satisfaction and building rapport with existing and new customers. Constantly communicating to the Mercedes-Benz South Dublin team customer satisfaction performance along with changing brand and group requirements. Identifies changing customer needs or trends and work to address them. Representing the dealership to major customers and professional associations. STRATEGIC Responsibility for the overall reputation of Mercedes-Benz South Dublin Maximising commercial opportunities in all areas of the business. Ensuring maximum efficiency and profitability of the company Delivering excellent day to day operational performance across all indicators, people, safety, quality, service, efficiency and cost. Ability to identify and develop new opportunities for the dealership with in its core region DESIRABLE EXPERIENCE AND SKILLS: Proven experience at a senior management level within the motor industry is essential. A proven and successful track record in the management of sales teams with the desired results achieved. Aftersales management experience is desirable. Experienced in working within a target driven environment. Experience in working in a luxury motor brand is desirable. Experience in the passenger vehicle sector is highly desirable. Proven people management skills and leadership ability. Sound business acumen, and the capability to control costs and increase profits. A strong work ethic with the ability to achieve desired results. Excellent interpersonal and communication skills. Proven ability to work to high standards. Strong IT and administration skills. Ability to work calmly under pressure. About MSL Motor Group MSL Motor Group, a family-owned business since 1959, sells and services Mercedes-Benz, Mazda, KODA, BYD, XPENG and smart cars. Their mission is to achieve complete customer satisfaction through passion, innovation, and modern dealerships. They have several sales dealerships and service centres in Dublin and Cork, including a new dedicated Mercedes-Benz showroom and service centre in Cabinteely. Founded by Stephen O'Flaherty, a pioneer in Irish motoring, the O'Flaherty family has been involved in the motor industry since 1950. Stephen secured the Volkswagen franchise for Ireland in 1950 and the UK in 1953. The first Volkswagen built outside Germany was assembled at their Shelbourne Road premises. In 1954, Stephen obtained the Mercedes-Benz distribution rights for Ireland, which the family still manages. The Naas Road facility in Dublin serves as the headquarters for both MSL Motor Group and Mercedes-Benz Ireland. About Mercedes Benz Mercedes-Benz Group AG is one of the world's most successful automotive companies. It is one of the leading global suppliers of high-end luxury passenger cars and premium vans. As a pioneer of automotive engineering, Mercedes-Benz sees shaping the future of mobility in a safe and sustainable way as both a motivation and an obligation. The company's focus therefore remains on innovative and green technologies as well as on safe and superior vehicles that both captivate and inspire. About smart smart is a German automotive marque. smart is a joint venture established by Mercedes-Benz AG and Zhejiang Geely Holding Group in 2019 and aimed at producing Smart-badged cars to be marketed globally. The smart brand is positioned as an urban companion, inspiring people to embrace tomorrow with optimism. The new smart brand seeks to inspire consumers to embrace their tomorrow with optimism through a re-defined relationship between them and their vehicle. As a new-premium, intelligent and all-electric auto brand, smart offers premium products with futuristic design and advanced technology that are perfect for modern urban lifestyles. If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: People Management Motor Industry Senior Management Experience Business Acumen