Product Analyst

1 month ago

Dublin, Ireland Greater Giving, Inc. Full time

Global Payments is a Fortune 500 worldwide payment technology and software company, providing the world’s leading complete commerce ecosystem to businesses of every size. Our unique, connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly.

This Product Analyst role sits within the Digital Card Payments team within European Product in Global Payments. Working on the Global Payments eCommerce payment gateway, the Digital Card Payments team delivers resilient, compliant, deliberate, fast payments for businesses and partners, so they can offer a seamless experience to their end customers. As a Product Analyst, you will:

  • Gain an understanding of how Global Payments fits into the payments industry ecosystem.

  • Bring product concepts through the defined Product Development Lifecycle, understand the need and identify available options to meet that need, and gather information so that each concept can be prioritised appropriately.

  • Work on multiple simple projects and programs, with a focus on analysis of business and user needs, and documentation of requirements with reference to technical specifications.

  • Collaborate with Agile development teams in multiple regions, and colleagues in other business areas across the world, answering any questions arising during development.

  • Show empathy for our internal and external customers, and work to solve the problems they face.

  • Communicate clearly and effectively with stakeholders, to ensure relevant information is shared in a timely manner.

  • Build knowledge as a subject matter expert in defined areas, and share information with colleagues across the wider organisation.

  • Maintain knowledge in company platforms and learn to create alternative solutions. This includes product enhancement analysis and design, validating solutions with stakeholders.

  • Conduct investigation into simple to medium problems, support issue/problem resolution, implementation, notification, and post-implementation support to minimize stakeholder impact.

  • Support go to market and training activities, communicate product capabilities to stakeholders in product, marketing, customer operations and sales.

Qualifications

  • Bachelor's Degree in Information Technology, Business, or related field, or comparable training and experience.

  • 1-3 years relevant experience in technology or software environment in an Analyst role. Payments industry experience is a plus but not required.

  • Desirable but not essential:

    • Business Analyst certification (e.g. CCBA, CBAP, BCS, International Diploma in Business Analysis)

    • Scrum Product Owner certification

    • Experience in document preparation, financial services or software development environment, solutions design, programming language fundamentals, and understanding of data structuring.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

  • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to decide appropriate action. Builds productive internal/external working relationships.

  • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

  • Problem Solving - Excellent problem solving and critical thinking skills, and able to break down complex problems into manageable components.

  • Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment.

  • Facilitation and Negotiation - Demonstrates the ability to stay on task and attain results, maintain scope, and negotiate between differing goals to arrive at consensus within timeframes given.

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