(10/2/2025 A) Director of Operations

Overview We are looking for a passionate and innovative Director of Operations to join our team at The Lodge at Ashford Castle.
The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities. One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal.
Your Key Responsibilities As Director Of Operations Include
To provide leadership and direction to all departments
To provide leadership in ensuring that set agreed standards are managed and monitored on a daily basis
To ensure all departments provide exceptional service and guest attention
To assist in the operation at key times during service both morning and evening
To assist Duty Managers with shifts
To hold a bi-weekly/ monthly objective-setting meeting covering all aspects of the department
To complete all aspects of People Management responsibilities from one to ones to annual appraisals
To support the People and Culture team to ensure all departments complete their people management responsibilities
To ensure training is conducted in all departments
To ensure development of all employees
To provide innovation to the departments and operations
To attend monthly HOD and Executive Meetings
To be involved in the recruitment process of the department
To attend quarterly Health and Safety Inspections with the company retained advisor
To manage the action points following the quarterly inspections with the relevant departments
Management of the legal service and inspection requirements of the property and equipment
To plan and manage any in-house projects including cost
Management of the P&L monthly accounts
Management of the purchase order process within each department, ensuring that all cost lines are in line with the budget
Liaising with the hotel assistant financial controller on all cost aspects for the hotel
To attend monthly P&L meeting reporting on the previous month's accounts
Involvement in the production of the annual Sales and Marketing Plan, P&L and payroll
Management of the monthly payroll of the rooms division departments including the updating of our HR system (Alkimii)
To manage the capital expenditure budget including any unplanned agreed capital projects
To review all hotel contracts on an annual basis
Qualifications Hospitality Degree or higher
Have a minimum of 2 years experience in an Operations or Food and Beverage Management role.
Possess a strong knowledge and passion for food, beverage and banqueting, rooms and front office.
Strong ability to manage all cost controls e.g. food cost, labour etc.
Experience of staff training, rotas, financial reporting, stock control and ordering.
Excellent communication and team leadership skills.
Excellent organisational skills.
Good ability to handle pressurised situations and busy periods.
Flexible, innovative, motivated, adaptable and driven individual.
Fluency in both written and spoken English.
What’s in it for you? Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.
Join us in this incredible new opportunity
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
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