Front Office Duty Manager

15 hours ago

Dublin, Ireland Maldron Hotel Smithfield Full time

Front Office Duty Manager Maldron Hotel Smithfield We have a fantastic new vacancy for a Front OfficeDuty Manager in the excellent Maldron Hotel Smithfield Benefits of joining our team: Free staff meals whilst on duty. Discounted rates in Maldron, Clayton and partner hotels located in Ireland, the UK, Germany and Amsterdam. Uniforms provided Fast tracked career progression through Dalata Academy Opportunity to relocate to other hotels within the group Objective of the Role Reporting to the Deputy General Manager, the Front Office Duty Manager will oversee the running of key functions in the hotel as well asassisting inensuring the smooth and efficient running of the Front Office Department ensuring guests requests are met at all times and revenue is maximised. Key Duties and Responsibilities Oversee the operations of the Hotel while on duty Assist in efficiently and effectively controlling front office departmental operations. Ensure quality and standards are met consistently. Anticipate guest needs, and proactively manage their expectations. Assist with the management of the hotels daily operations, ensuring delivery of exceptional guest service from each department. Ensure prompt resolution of customer issues. Have full knowledge of the hotel and all departments. Requirements: Have previous supervisory experience within the Hotel or Hospitality Industry. Opera experience essential Possess excellent customer service skills Have a passion for their role within the Department Have a mature and pleasant manner for dealing with customers and team members alike Be capable of excellent upselling all areas of the Hotel, and other hotels in the group. About our culture: Dalata Hotel Group Irelands largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK its more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millionsin the Irish and UK economy. We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Skills: Customer Service Opera Front Office Leadership

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