Head of Supporter Services, Fundraising, Dublin

1 day ago

Dublin, Ireland SPEEDECK Full time

Head of Supporter Services, Fundraising, Dublin (Full Time)

Dublin, Ireland

Description

Title: Head of Supporter Services, Fundraising, Dublin

Location: Dublin City Centre

Contract: Permanent, Full Time

Primary Purpose: Focus Ireland has developed an ambitious strategy to prevent homelessness from ever occurring and to provide effective support and solutions for those who do become homeless.

Reporting to the Director of Fundraising, the Head of Fundraising Supporter Services is responsible for donor care, the tax reclaim portfolio, and CRM. This is a strategic role tasked with collaborating across all fundraising teams and channels to seek efficiencies to better serve, retain, and maximize the value of all supporter relationships and touchpoints.

The Head of Fundraising Supporter Services will play a critical role in the wider fundraising team, with the goal of providing Focus Ireland supporters with the best experience possible, focused on first-class donor care and strategic data insights.

What you will do:

- Use a data-led strategic approach to all supporter development, stewardship, and acquisition strategies.
- Oversee all tax campaigns to deliver on agreed targets and KPIs.
- Comply with all policies, procedures, legal and regulatory requirements, and best practices, including GDPR and PCI compliance.
- Lead the Donor Care and CRM teams to develop a strong team culture.
- Develop and manage relationships with external third-party agencies employed to help deliver programmes of activity.
- Manage team costs and expenditure budgets ensuring all activity is implemented within budget and defined cost ratios.
- Coordinate reports to determine the viability of the fundraising portfolio.
- Collaborate with all fundraising teams to identify and develop best practice donor care processes across all donor touchpoints.
- Identify opportunities to develop people and technology to support more efficient, streamlined donor care processes.
- Cooperate with stakeholders outside the fundraising department, such as in Finance, HR, and Services as applicable.
- Contribute to sector sharing groups and networks to keep up to date with best practice process developments and opportunities.
- Further develop a suite of KPIs for Donor Care team performance to report on efficiency and functionality of team and processes.
- Actively collaborate across the fundraising department on coordination of proactive approaches to retention and maximizing the value of donors who might lapse or stop giving.
- Support the Individual Giving team on the delivery of an annual calendar of retention-focused activities.
- Manage the data capture and storage of donor information in line with data protection principles and Focus Ireland data protection policies.
- Manage a process with CRM and Donor Care staff to check data quality and correct as necessary.
- Coordinate database management, overseeing high quality and accuracy of data inputting and reporting on same.
- Support fundraisers, the CRM team, and the digital team in using external systems.
- Manage income processes through the website payment system including fraud processes.
- Liaise with colleagues and suppliers to introduce system improvements and address issues.
- Support the CRM team in testing new system developments.
- Work closely with web and CRM teams to manage improvements for donor data capture and income attribution.
- Identify opportunities for systems improvements to maximize efficiencies.
- Collaborate with other departments to improve system integrations and CRM migration projects.
- Lead the CRM team to improve systems and processes around facilitation of tax claims.
- Oversee implementation of the tax-efficient giving programme.
- Manage the Telemarketing Officer and coordinate requests through a shared diary.
- Work across fundraising teams on development and implementation of bespoke donation acknowledgments.
- Coordinate donor care communication with donors and supporters.
- Develop appropriate messages and tools to improve donor engagement.
- Track, report, and identify trends on donor communication types and volumes.
- Plan approaches to systemize and innovate where possible to improve cost-effectiveness.
- Support Finance colleague in preparation for the annual audit.
- Contribute to financial reporting at month end and as required.
- Oversee effective administration and financial processes in relation to reconciliation, thanking, and banking.

What you will need:

- Typically, 3-5 years’ donor or customer care and/or fundraising experience from commercial or charity sectors.
- Highly developed leadership, management, communication, and team building skills.
- Customer Relationship Management (CRM) database experience (MS Dynamics an advantage).
- Excellent understanding of Data Protection law and best practices, including GDPR.
- Experience in developing strategic plans and regular workplans.
- Strongly analytical with a proven track record in data-led approach to supporter development.
- Excellent written, verbal and interpersonal skills.
- Experience working in a busy environment, prioritizing activities appropriately.
- Proficient with Word, Excel and Outlook.
- Ability to work on own initiative without close supervision.
- Ability to work under pressure to tight deadlines.
- Meticulous attention to detail and accuracy.
- Educated to university standard or equivalent in work experience.
- Champion Focus Ireland Values.

The successful candidate will need to show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during weekends, evenings, and unsociable hours may be required.

Focus Ireland is an equal opportunities employer.

Focus Ireland currently employs 435 people in various capacities that include permanent, fixed term, full time, part time, and relief.

What we offer:

- Top up Maternity Benefit up to 22 weeks
- Top up Paternity leave up to 8 days
- Education Policy - provision of financial support for upskilling/qualifications
- Paid expenses
- Cycle to Work scheme
- Annual Leave – 25 days
- Defined Contribution – 5% employee contribution and 7% employer contribution
- EAP – Employee assistance programme – staff counselling
- Death in Service benefit – 3 times salary

#J-18808-Ljbffr

  • Fundraising Manager

    6 days ago

    Dublin, Ireland AsIAm Full time

    Fundraising Manager The Organisation: AsIAm is Irelands National Autism Charity based in Blackrock, Co. Dublin. AsIAm is a fast paced, growing organisation with a vision to create a society where every autistic person is accepted as they are equal, valued, and respected. The organisations purpose is to advocate for an inclusive society for autistic people...

  • Digital Fundraising Lead

    5 days ago

    Dublin, Ireland Pieta House Full time

    We are seeking an experienced Digital Fundraising Lead to develop and execute a comprehensive digital fundraising strategy focused on donor acquisition, engagement, and retention. This role is pivotal in driving sustainable income growth across key areas, including Darkness into Light, Individual Giving (IG), Corporate, and Community Fundraising. Location:...

  • ▷ (15h Left) Fundraising Coordinator

    1 week ago

    Dublin, Ireland SPEEDECK Full time

    MQI are seeking an experienced fundraiser to join our small, successful, and growing fundraising team. The Fundraising Coordinator will work closely with the Individual Giving Fundraising Manager to implement MQI’s donor development and recruitment strategy. This is a fantastic opportunity to play a pivotal role in improving the lives of men and women who...

  • Campaigns Executive, Fundraising, Dublin

    1 week ago

    Dublin, Ireland SPEEDECK Full time

    Dublin, Ireland Description Location: Dublin Contract: Full-time, Permanent Contract The purpose of this team is to develop and manage larger scale campaigns that sit across multiple departments and geographical areas. The team is responsible for creating, delivering, and managing national fundraising campaigns for Focus Ireland, and the Campaigns...

  • Head of Finance

    7 days ago

    Dublin, Ireland Wallace Myers International Full time

    As the Head of Finance, you will serve as a key member of the leadership team, responsible for overseeing the financial management and governance of the organisation. Your primary function will be to provide financial guidance, ensure regulatory compliance, and optimise financial performance. Additionally, you will play a critical role in shaping the...

  • Head of Finance

    11 hours ago

    Dublin, Ireland Wallace Myers International Full time

    Head of Finance - Not for Profit Function: As the Head of Finance, you will serve as a key member of the leadership team, responsible for overseeing the financial management and governance of the organisation. Your primary function will be to provide financial guidance, ensure regulatory compliance, and optimise financial performance. Additionally, you will...

  • FIRST FORTNIGHT IS RECRUITING A PART TIME COMMUNICATIONS

    7 days ago

    Dublin, Ireland First Fortnight Full time

    Customize Consent Preferences Always Active PHPSESSID Duration session Description Duration never Description Duration session Description FIRST FORTNIGHT IS RECRUITING A PART TIME COMMUNICATIONS & FUNDRAISING OFFICER First Fortnight is looking to recruit a communications and fundraising officer to join the First Fortnight team in the run up to...

  • Head of Finance

    10 hours ago

    Dublin, Ireland Wallace Myers International Full time

    Head of Finance - Not for ProfitFunction:As the Head of Finance, you will serve as a key member of the leadership team, responsible for overseeing the financial management and governance of the organisation.Your primary function will be to provide financial guidance, ensure regulatory compliance, and optimise financial performance.Additionally, you will play...

  • Customer Service Advisor

    11 hours ago

    Dublin, Ireland GHL Recruitment Full time

    Customer Services Advisor Temporary Role About the Role: Our client, a highly respected charity based in Dublin 11, is seeking a compassionate and proactive Customer Services Advisor for a temporary position. This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other...

  • Head of Clinical Services

    1 day ago

    Dublin, Ireland Beaumont Hospital Full time

    Department Head of Clinical Services Location: Beaumont Hospital, Dublin 9 Reports to: Chief Executive Officer Post Status: Permanent Contract Salary: Appointment will be made on the Service Manager salary scale (€84,065 - €103,023) at a point in line with Government pay policy. Hours of work: Full-Time (35 hours per week) Closing Date: Monday,...

  • ▷ Immediate Start: Head of CRM Technology, IT Services

    4 days ago

    Dublin, Ireland UCD IT Services Full time

    Applications are invited for a temporary post of a Head of CRM Technology within UCD IT Services. IT Services is responsible for the design, development, implementation, management and support of a wide range of IT solutions and services to support staff, students and researchers in their work for the University. The Enterprise Applications Group in IT...

  • Head of Cloud Services

    1 week ago

    Dublin, Ireland Cpl Resources Full time

    Head of Cloud Services Location: Dublin (Hybrid) 2 days on site per week Salary : €105,000 Head of Cloud Services In this senior technical role, you will support the development and execution of the cloud services regulation strategy and framework development under the EU Data Act Regulation. You will provide expert education and continued guidance to...

  • Head of Cloud Services

    1 week ago

    Dublin, Ireland CPL Full time

    Role: Head of Cloud Services Location: Dublin (Hybrid) 2 days on site per week Salary : €105,000 Reports To: Head of Technical Operations Head of Cloud Services In this senior technical role, you will support the development and execution of the cloud services regulation strategy and framework development under the EU Data Act Regulation. You will...

  • Head of Engine Technical Support Services

    6 days ago

    Dublin, Ireland CAE Inc Full time

    Head of Engine Technical Support Services About This Role Responsibilities - Development, Management and co-ordination of an Engines Support team - Expand the Engines Support team as per our client’s needs and industry trends - Strategically organise existing structures to maximise efficiency - Successfully market the Engine Support Product to...

  • Apply Now! Dietitian Senior

    6 days ago

    Dublin, Ireland Head-Hunt International Full time

    Dietitian Senior Hospital North Dublin Salary: Euro Our client a well-established Hospital in North Dublin is currently recruiting aSenior Dietitian. This is an excellent opportunity to get your foot in the door of a reputable Dublin Hospital. Looking for aDietitian who is enthusiastic,patient centric Dietitian, who will assist and support the department in...

  • Head of Research Engagement and Impact

    1 week ago

    Dublin, Ireland Trinity College Dublin Full time

    About Trinity: Trinity is Irelands leading university and is ranked 87th in the world (QS World University Rankings 2025). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. Post Summary Trinity University Dublin is...

  • Head of Cloud Services

    5 days ago

    Dublin, Ireland Executive Edge Full time

    Head of Cloud Services Our clients are looking to recruit a Head of Cloud Services to join their team. This will be a varied and interesting role for an experienced Team Manager with strong technical Cloud skills. This will initially be a contract role, with a view to the role becoming permanent. The role will be hybrid, with a minimum of 2 days a week in...

  • Head of Pharmacy Cancer Services

    1 week ago

    Dublin, Ireland Beacon Hospital Group Full time

    Job Description Job Title: Head of Pharmacy Cancer Services Department: Pharmacy Reports to: Head of Pharmacy Services Date: 2025 Overall Purpose of Job The purpose of the role is -Lead for Pharmacy Cancer services, with delegated responsibility for Aseptic Services, Clinical Oncology, Palliative Care, and Clinical Trials within the service. -To identify and...

  • Donor Care Administrator

    1 week ago

    Dublin, Ireland Society of Saint Vincent de Paul Full time

    SVP offers a wide variety of roles in many different areas. From Retail to Social Housing, Member Support to Fundraising and roles in the areas of HR and Communications, SVP has a position to suit you. Donor Care Administrator (Permanent Full-Time) Location: Dublin Salary range: €35,275.62 per annum Experience: Minimum 1-year relevant experience in...

  • Head of Front Office Application Support

    1 week ago

    Dublin, Ireland IT Search Full time

    Head of Front Office Application Support opportunity with global investment business based in Dublin 2. This is a hybrid working role with 2 days a week in-office Responsibilities Direct line management of Front Office and Client Service Support team (c15 people) providing technical support on in-house front office systems used for internal and externally...