▷ Apply Now ServiceNow Technical Project Manager

Overview SMBC Americas Division (AD) Information Technology is seeking a ServiceNow Project Manager who also has a strong background in IT Program and Project Governance. The Project Manager is responsible for overseeing and managing technology projects throughout their lifecycle. This includes defining project objectives, scope, and deliverables, identifying risks, issues, dependencies and developing project plans. The Project Manager will lead cross-functional project teams, manage resources and budgets and ensure projects are delivered on time and within budget. In addition, this role focuses on IT Program and Project (IPPM) Governance and significant time will be spent on ensuring project alignment to IPPM Policies and Standards, producing relevant metrics, reports and presentations that will be shared with stakeholders, including the AD IT Controls and Audit teams. The position reports to the Director, PMO and IT Governance.
Responsibilities
Project Delivery & Management
Leads planning, execution and/or implementation of projects through all phases, tasks and timelines. Facilitates the definition of project missions, goals, tasks, funding and resource requirements.
Completes projects or assigned tasks in accordance with defined project management methodology.
Manages Project Budget & Resource allocation and utilization.
Manages clients/stakeholders (including subject matter experts from different Technical teams); determines needs, facilitates communication, and implements changes, where applicable.
Monitors project progress and provides regular status updates to management.
Manages vendors, negotiates/defines initial contracts, resolves issues, and provides ongoing communication; tracks deliverables.
Participates, where necessary, in requirements gathering/elicitation, design and/or testing phases.
Resolves or assists in the resolution of conflicts within and between projects or functional areas; implements changes where applicable.
Submits CRs (Change Requests) and SMLs (System Maintenance Logs) as part of the change management process.
Ensures project closure activities are completed, including completion of all tasks, final updates to Schedule, closure of all risks/issues and archival of all documentation.
IT Program and Project Governance (IPPM)
Gains familiarity with the IPPM Policies, Standards and Procedures and understands the governance and reporting requirements, including reports that support the AD IT PMO team in their day-to-day review and monitoring activities of AD Tech Project Portfolio.
Develops presentations that provide management updates and escalation.
Supports in collating and reviewing AD IPPM metrics (Key Risk Indicators, Key Performance Indicators, etc.) from different group companies and helps in timely submission to AD Tech Management team.
Supports/Facilitates Monthly PMO Meetings
Assists with PMO & IT Governance initiatives.
Mentors Junior Project Managers.
Conducts Process Quality Reviews.
Qualifications and Skills
Formal project management expertise and knowledge of project management methodology/SDLC/PLC processes in IT financial services environments.
Proficient working with Jira/Confluence
Broad working knowledge of Agile frameworks is preferred: Scrum, Kanban, Lean, XP and other advanced Agile frameworks (SAFe, DAD, etc.)
Experience in managing complex IT processes and projects across multiple business and technical areas
Demonstrated working knowledge of end-to-end IT processes
Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors
Strong facilitator who can lead group sessions and is equally comfortable in a collaboration role with business and technical resources at all levels, including senior management
Excellent verbal and written communication skills with ability to articulate concepts and ideas to diverse audiences
Able to work well autonomously and be a complete self-starter
Experience working with technology vendors to implement application, infrastructure or security product solutions
5 to 7 years of specialized experience in Financial Services
Required BA/BS in Finance, Mathematics, Computer Science or Management Information System concentration is preferred
Licenses /Certifications - PMI certification or the equivalent is advantageous; as well as a certification as a Scrum Master (CSM) is desired
Language Skills: Business fluency in English
Software Systems / Programming Languages: MS Office, Strong PowerPoint and Excel skills, MS Visio, MS Project, Enterprise Resource Management tools, CMMI/ITIL/COBIT is preferred; Agile Methodology / Framework
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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