Only 24h Left Customer Service Assistant

7 days ago

Cork, Ireland BOYLE Sports Full time

Join to apply for the Customer Service Assistant - Roscrea role at BOYLE Sports .

Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.

Step up and guide shop operations in the absence of the Shop Manager and Assistant Manager, including:

Opening and closing the shop

Managing and guiding the shop team

Cash management procedures

You will have the opportunity to manage on occasion which will lead to further development opportunities.

Ability to combine working in a fast-paced retail environment whilst undertaking training/on‑the‑job supports to continuously upskill and progress within the company.

Responsible for providing an outstanding customer experience for customers through a helpful, friendly, and knowledgeable approach.

Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in‑shop transactions through the EPOS System in a timely manner.

To act as a Brand Ambassador, including introducing customers to the multi‑channel/digital journey.

Ability to work under pressure and remain calm whilst constantly looking for ways to improve yourself and the shop.

Keeping and maintaining shop presentation standards to a high quality throughout your working day.

Ensure that all procedures (safety, compliance and shop operations) are always followed.

Passionate about working within a team environment.

Adhere to Social Responsibility duties.

To introduce customers to our many in‑shop and online offerings/products.

Knowledge, Skills And Experience
Essential Skills and Experience

Customer service focused.

Operate with trust and integrity.

Flexibility as the business operates 7 days a week.

Be adaptable to shop environment.

Great attention to detail and strong numeracy skills.

An enthusiastic people person who can work on own initiative and as part of a team.

A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.

Ambitious and driven to progress within the company.

To promote the company brand and be results focused.

Excellent communication skills.

Problem solve and think creatively.

Be organised, reliable and dependable.

A proven good cash handing approach.

Desirable Skills And Experience

Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Seniority level
Entry level

Employment type
Full-time

Job function
Other

Industries
Gambling Facilities and Casinos

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