Senior Counsel, Commercial Legal

Overview
Join to apply for the Senior Counsel, Commercial Legal role at ServiceNow. ServiceNow is a global market leader delivering AI-enhanced technology on a cloud-based platform that connects people, systems, and processes to help organizations work smarter, faster, and better. We serve over 8,100 customers, including 85% of the Fortune 500, and we pursue our mission to make the world work better for everyone.

Responsibilities

Review and negotiate complex enterprise customer sales agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team, including various executives.

Collaborate with finance, sales operations, deal desk, product operations, support, security and other business units at all levels throughout the organisation to ensure that agreements adequately protect the company’s interests.

Support the continuous improvement of standard forms of agreement and legal processes.

Be a trusted business partner, responding in a timely and productive manner to requests from internal customers.

Counsel internal customers regarding company policies, legal issues, and risk tolerance.

Occasional travel.

Qualifications

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. High level of relevant legal experience.

Profound in-house commercial contracting experience dealing with SaaS or software licensing transactions and supporting a sales organisation, including transactions that involve AI, cloud/hyperscalers, and EBA/DORA; understanding terms that may impact US GAAP revenue recognition.

Interest in legal aspects of information technology, cybersecurity, data protection, technology advancements, and the practical transactional implementation thereof.

Excellent negotiating and influencing skills, with a talent for non-confrontational, win-win negotiations.

Exceptional critical thinking abilities, with strong business acumen and judgement; able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.

Excellent verbal and written communication skills, with the ability to distill complex issues clearly and concisely in both one-on-one and group contexts, internal and external.

Desire for close collaboration with sales and sales support to close deals efficiently, with a practical approach.

Excellent drafting and legal technical skills, with keen attention to detail without losing sight of the bigger picture.

A learning mindset.

Dutch Law Degree or any major jurisdiction in EMEA; fluent in English, with an additional language being an advantage.

International or EMEA-wide experience is a plus, particularly experience dealing with customers in the Middle East.

Additional information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations EAR, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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