Credit Control Agent

About the role: Flogas Energy is looking to recruit proactive and detail-oriented Credit Control Agents to join our growing team in the dynamic Energy Market. This is a key role in supporting the expansion of our business and customer base, working closely with the credit control team to manage cash collections, handle customer queries, and ensure the smooth operation of credit activities. Please note, this is a 12-month contract. Key Responsibilities: Manage the collection of payments from Commercial and Domestic accounts, ensuring timely and accurate processing. Ensure strict compliance with the company's Credit Policy in all credit control activities. Initiate and manage outbound calls to follow up on outstanding payments. Consistently meet and exceed targets related to cash collections, recovery rates, and other key performance indicators. Refer overdue accounts to debt collection agencies and initiate legal action where necessary. Work with customers to create and manage payment plans for both Domestic and Commercial accounts. Maintain oversight of outstanding debtor balances, ensuring accurate tracking and resolution of aged debts. Respond to customer inquiries promptly, investigating and resolving account-related issues. Handle customer communications via email and phone, ensuring a high standard of service. Prepare regular reports on cash collections, aged debts, and other key metrics; perform general administrative tasks as required. Investigate unresolved debt issues, escalating them where necessary to ensure timely resolution. Assist with various additional tasks and projects as needed to support the credit control function. Candidate Profile: The ideal candidate will have 1-2 years of experience working in credit control or accounts receivable. They will possess a strong working knowledge of the collection process and be driven by targets and results. They will be team orientated and also competent to work on their own initiative, always seeking to improve individual performance. This person will need excellent customer service skills, demonstrating clear communication- both written and verbal. About Flogas: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us? Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. ?Benefits: Competitive Salary Defined contribution pension scheme Heath Insurance Staff discounts Hybrid work options (role dependant) Health and Wellbeing Supports Learning and Development Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. Skills: attention to detail communication team work