Workshop Engineer

4 weeks ago

Dublin, Dublin City, Ireland Unipharmedtech Full time
Purpose of Role:

Cardiac Services is recruiting to backfill an engineer position within our Dublin workshop. The workshop engineer will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will provide technical assistance to customers, field engineers, and the sales team. The technician will communicate with customers via telephone, email, or face-to-face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.

Principal Duties and Responsibilities:

1. Provide technical support to customers (both technical and non-technical), field service engineers, clinical support, and the sales team.
2. Attend internal and manufacturer's training courses, which may require travel outside of the country annually.
3. Liaise and communicate with suppliers to resolve problems or report incidents/issues requiring manufacturer input.
4. Manage stock and perform administrative tasks.
5. Be responsible for completing tasks allocated within the workshop team, following processes and procedures recommended by the original manufacturer.
6. Ensure all activities are recorded accurately on our Service Management system.

Role Requirements:

1. The ideal candidate will hold a third-level qualification in biomedical engineering, electronics, electrical engineering, or applied science.
2. Good aptitude for electronic circuits and soldering techniques is required.
3. Proficient computer skills, with knowledge of Microsoft Outlook, Word, and Excel.
4. Ability to work independently and as part of a team.
5. Previous experience in a customer support role is advantageous.
6. Excellent communication and interpersonal skills, both verbal and written.
7. Ability to understand and follow manuals, work instructions, and related information.
8. Ability to understand, implement, and maintain quality standards set by Cardiac Services and the equipment manufacturer.
9. Knowledge of basic computer technology, PC repair, and networking is advantageous but not essential.

About Cardiac Services:

Founded in Belfast in 1969, Cardiac Services now has offices in Dublin, Belfast, Cork, Manchester, and Northampton. We are leaders in supplying and supporting diagnostic, measurement, and Clinical IT equipment across Ireland and the UK.

Our focus areas include ICU, Coronary Care, Operating Rooms, and Maternity. The pre-hospital division supplies AEDs, training devices, and primary care/GP supplies. In 2019, Cardiac Services became part of Sisk Healthcare, acquired by UniPhar Group, and now operates within the Uniphar Medtech Division.

Cardiac Services is an equal opportunities employer.

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