▷ [9/27/2025 A] Data Infrastructure Engineer

What s the opportunity?

- The Data Infrastructure team builds distributed systems and tools supporting Intercom and empowering people with information. As the company grows, so does the volume and velocity of our data and the appetite for more-and-more sophisticated and specialized, often AI-assisted, data solutions.
- Our team builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We provide a solid data foundation to support various highly impactful business and product-focused projects.
- We0re looking for a Data Infrastructure engineer to join us and collaborate on large-scale data-related infrastructure initiatives, who is passionate about providing solid foundations for providing high quality data to our consumers.

What will I be doing?

- Evolve the Data Platform by designing and building the next generation of the stack.
- Develop, run and support our data pipelines using tools like Airflow, PlanetScale, Kinesis, Snowflake, Tableau, all in AWS.
- Collaborate with product managers, data engineers, analysts and data scientists to develop tooling and infrastructure to support their needs.
- Develop automation and tooling to support the creation and discovery of high quality analytics data in an environment where dozens of changes can be shipped daily.
- Implement systems to monitor our infrastructure, detect and surface data quality issues and ensure Operational Excellence

Recent projects the team has delivered:

- Migrating the MySQL ingestion pipeline from Aurora to PlanetScale
- Unified Local Analytics Development Environment for Airflow and DBT
- Containerised Snowflake Apps

About you

- You have 3+ years of full-time, professional work experience in the data space using Python and SQL.
- You have solid experience building and running data pipelines for large and complex datasets including handling dependencies.
- You have hands-on cloud provider experience (preferably AWS) including service integrations and automation via CLI and APIs.
- You have a solid understanding of data security practices and are passionate about privacy.
- You have some DevOps experience
- You care about your craft

In addition it would be a bonus if you have

- Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule all of our data workflows. A good understanding of the quirks of operating Airflow at scale would be helpful.
- Experience or understanding of tools and technologies included in the modern data stack ( Snowflake , DBT )
- Industry awareness of up-and-coming technologies and vendors.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

We are a well treated bunch, with awesome benefits If theres something important to you thats not on this list, talk to us

- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If youre cycling, we0ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom0s values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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