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We are currently seeking a Senior IT Specialist to join our IT Services Team, based in our Dublin office . All hub-based Clions are expected to work from the office at least two days per week on designated Anchor Days .

This position is primarily office-based with flexibility for remote work. The ability to respond on-site to IT needs at short notice is expected.

What your team does:

The IT team's mission is foundational to how we get work done at Clio—our team has a meaningful and lasting impact. We're focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio's mission of transforming the legal experience for all. We are moving past the traditional IT Services group of "fighting fires" and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we find ways for them to spend more time helping our customers.

What you'll work on:

Delivering world-class IT support to #teamClio around the globe.

Driving technical best practices and tailor adoption to meet end-user needs.

Delivering onsite support for meeting room audiovisual systems, end-user hardware, and office network infrastructure across our Dublin and UK office locations. This may include travel between offices.

Leading by example and provide mentorship and training to members of the team.

Onboarding new Clions to our systems, applications, and various technologies.

Maintaining an accurate inventory of all hardware through asset management tools.

Owning the procurement and logistics of new hardware and software.

Prioritizing and understand the importance of IT security protocols.

Implementing and maintain policies, procedures, and associated training plans.

Collaborating with external management and department leaders to assess near and long-term technology needs.

Creating and maintain documentation to standardize processes within the IT Team.

Continually grow, learn, and share as we strive to push technical boundaries

What you bring:

Highly experienced in managing inbound tickets from submission to completion.

Mastery in documenting troubleshooting steps and communicating solutions with end users.

Ability to analyze IT processes and procedures and implement change to improve efficiency for other members of your team.

Deep experience using Kandji and a core understanding of MDM on the macOS platform.

Experience working in environments with 2500+ endpoints.

Extensive knowledge of macOS, iOS, and Windows systems.

Deep familiarity with SaaS tools including Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, GSuite and Github.

Keen interest in technological development and advancements.

Excellent communication skills with the ability to present subject matter to a wide variety of audiences.

Experience managing medium to large-sized projects is a must-have.

Extensive experience using Okta and Okta Workflows

Extensive experience using Terraform to provision and manage cloud-based IT infrastructure (e.g., for Okta, MDM, or internal tooling).

Strong fundamentals in Microsoft InTune and SharePoint.

Bonus points if you have:

Experience managing Windows devices with Azure AD.

Experience working with global offices and communicating abroad.

Proficiency scripting in Ruby, Python, or Bash.

Where your team works:

Clio has adopted a hybrid work model, requiring team members to be in the office two days per week while offering flexibility for remote work the rest of the time. Our workplace is designed to support collaboration and productivity, whether employees are working from one of our hub offices across Canada or remotely. We've invested in top-tier tools, technology, and a strong culture to ensure our team can do their best work, no matter where they are.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits and dental coverage

Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.

Flexible time off policy

Pension contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary:

We are currently seeking a Senior IT Specialist to join our IT Services Team, based in our Dublin office . All hub-based Clions are expected to work from the office at least two days per week on designated Anchor Days .

This position is primarily office-based with flexibility for remote work. The ability to respond on-site to IT needs at short notice is expected.

What your team does:

The IT team's mission is foundational to how we get work done at Clio—our team has a meaningful and lasting impact. We're focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio's mission of transforming the legal experience for all. We are moving past the traditional IT Services group of "fighting fires" and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we find ways for them to spend more time helping our customers.

What you'll work on:

- Delivering world-class IT support to #teamClio around the globe.

- Driving technical best practices and tailor adoption to meet end-user needs.

- Delivering onsite support for meeting room audiovisual systems, end-user hardware, and office network infrastructure across our Dublin and UK office locations. This may include travel between offices.

- Leading by example and provide mentorship and training to members of the team.

- Onboarding new Clions to our systems, applications, and various technologies.

- Maintaining an accurate inventory of all hardware through asset management tools.

- Owning the procurement and logistics of new hardware and software.

- Prioritizing and understand the importance of IT security protocols.

- Implementing and maintain policies, procedures, and associated training plans.

- Collaborating with external management and department leaders to assess near and long-term technology needs.

- Creating and maintain documentation to standardize processes within the IT Team.

- Continually grow, learn, and share as we strive to push technical boundaries

What you bring:

- Highly experienced in managing inbound tickets from submission to completion.

- Mastery in documenting troubleshooting steps and communicating solutions with end users.

- Ability to analyze IT processes and procedures and implement change to improve efficiency for other members of your team.

- Deep experience using Kandji and a core understanding of MDM on the macOS platform.

- Experience working in environments with 2500+ endpoints.

- Extensive knowledge of macOS, iOS, and Windows systems.

- Deep familiarity with SaaS tools including Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, GSuite and Github.

- Keen interest in technological development and advancements.

- Excellent communication skills with the ability to present subject matter to a wide variety of audiences.

- Experience managing medium to large-sized projects is a must-have.

- Extensive experience using Okta and Okta Workflows

- Extensive experience using Terraform to provision and manage cloud-based IT infrastructure (e.g., for Okta, MDM, or internal tooling).

- Strong fundamentals in Microsoft InTune and SharePoint.

Bonus points if you have:

- Experience managing Windows devices with Azure AD.

- Experience working with global offices and communicating abroad.

- Proficiency scripting in Ruby, Python, or Bash.

Where your team works:

Clio has adopted a hybrid work model, requiring team members to be in the office two days per week while offering flexibility for remote work the rest of the time. Our workplace is designed to support collaboration and productivity, whether employees are working from one of our hub offices across Canada or remotely. We've invested in top-tier tools, technology, and a strong culture to ensure our team can do their best work, no matter where they are.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

- Competitive, equitable salary with top-tier health benefits and dental coverage

- Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.

- Flexible time off policy

- Pension contribution

- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is €70,500 to €83,000 to €95,500 EUR.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

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At Clio, we're creating a human and high performing culture. That means you'll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more.

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Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.

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