IT Field Engineer

Location: Dublin
Type: Full-time, Permanent

We’re looking for a Field Engineer to join our team and play a key role in supporting one of our valued clients in Dublin. This is a fantastic opportunity for someone who enjoys being hands-on, solving complex problems, and delivering excellent service.

In this role, you’ll combine your technical expertise with a client-first approach to keep critical IT systems running smoothly. You’ll be out and about with up to four site visits per week, so flexibility and a proactive mindset are essential.

We’re particularly keen to hear from candidates with strong knowledge of the Microsoft technology stack – including Microsoft 365, Windows OS, and Active Directory – who are passionate about delivering great results.

What You’ll Be Doing

As part of a supportive team of 11, you’ll be working predominantly with one of our key clients, with remote support required at a 1st line level for other clients. Your responsibilities will include:

- Resolving Complex Issues: Responding to escalated tickets from the 1st Line Service Desk and troubleshooting technical problems.
- Hands-On Problem Solving: Conducting in-depth analysis to find root causes and deliver lasting solutions.
- Supporting Users: Providing clear, helpful technical guidance to end-users, both remotely and on-site.
- Documentation: Logging incidents and resolutions accurately in the ticketing system for effective tracking and knowledge sharing.
- Monitoring & Preventing Issues: Keeping an eye on system performance, identifying risks, and taking preventative measures.
- Continuous Improvement: Contributing ideas and feedback to enhance service delivery and efficiency.

What we’re looking for:

- At least 2 years’ experience in a service desk role, with a solid track record of supporting users
- Confidence working directly with clients and building positive, professional relationships
- Strong technical knowledge of Microsoft technologies
- Clear, friendly, and effective communication skills

What we offer

- 23 Days + birthday off
- BUPA Cash Plan
- 50% Flexible working
- Work from Home Allowance
- Charity days off (2 days a year)
- Training by professional and courses funded.
- 3 Social events a year

About Us

T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support.We understand how important it is to optimize day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:

Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.

High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

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