Network Operations Manager, Global Network Operations

Overview

Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.

Responsibilities

- Lead the team of Network Operations Engineers, set and communicate individual and team priorities aligned with organizational goals, meet regularly to discuss performance and development, and provide feedback and coaching.
- Direct and prioritize resources while maintaining quality and adherence to network standards.
- Collaborate with leadership across disciplines and act as the point of contact for stakeholders, planners, designers, and operational business partners.
- Identify metrics and Key Performance Indicators to measure network operations center performance and provide periodic reporting to the management team.
- Manage network and customer escalations and drive problem resolution.

Qualifications

- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
- 6 years of experience in telecommunications at carrier scale working with optical network infrastructure, transmission systems, layer2/3 routers, and data services.
- 3 years of experience in a leadership or management role, directly supervising NOC engineers and technicians.

Preferred qualifications

- 6 years of experience in telecommunications, OSP, ISP, AC/DC power systems, and relay rack/cabinet/cage construction.
- Experience with developing and enforcing SOPs (Standard Operating Procedures), runbooks, and escalation policies.
- Experience in capacity planning, performance monitoring, and service level management (SLA) reporting.
- Understanding cloud computing, linux server environments, network design and deployment, and managing infrastructure.
- Understanding of network protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.), optical technology and network architecture.
- Excellent written and verbal communication skills, capable of providing clear and concise updates to executive management, technical staff, and business stakeholders during an outage.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google/'s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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