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Customer Services Specialist

1 month ago

Dublin, Dublin City, Ireland Executive Edge Full time

If youre passionate about customer experience and have the finance know-how to back it up, wed love to hear from you. Our client is based in Clondalkin, Dublin 22 and is currently seeking a 5th person to join their growing and busy customer care team. They are on the lookout for a Customer Care Specialist who brings empathy, energy, and proven experience in motor finance or financial services Ready to drive your career forward? Join a team that values people just as much as performance. What Youll Do: Be the first point of contact for customer queries, ensuring top-notch service at every interaction. Handle customer orders and queries on phone, email, and chat resolving issues with professionalism, clarity and care. Work closely with internal departments (including Finance, Customer Relations and Sales) to ensure smooth, accurate support for customers. Maintain detailed and accurate customer records. Identify trends or recurring issues and feed these insights back to help shape better processes and service delivery. THE IDEAL CANDIDATE Experience in motor finance or financial services is highly desirable. Excellent communication and interpersonal skills youre patient, clear, and always put the customer first. A problem-solving mindset with a keen eye for detail. Confident using CRM systems and tech-savvy enough to learn new tools quickly. Ability to work independently and as part of a collaborative team. Perks & Benefits: Salary €35 - €37k pa. ?? Work from Home flexibility with support for hybrid working. ?? Exceptionally generous staff purchase scheme enjoy serious savings on a wide range of products. ?? Subsidised on-site canteen delicious and affordable meals daily. ??? Onsite gym stay fit and save on gym fees. ?? Competitive pension scheme helping you plan for your future. ?? 25 days holiday (plus bank holidays) to start, with potential for more over time. ?? Real opportunities for career progression in a growing business. For further information or 9121894 Skills: Customer Focused Financial Services Car finance Benefits: WFH Pension 25 hols Staff discount fabulous team gym canteen