Support Engineer III, Music Client Quality

1 day ago

Dublin, Ireland Amazon Full time

Support Engineer III, Music Client Quality

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Key Job Functions

1. Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.
2. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
3. Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
4. Software deployment support in staging and production environments.
5. Develop tools to aid operations and maintenance.
6. System and Support status reporting.
7. Ownership of two or more Digital products or components.
8. Customer notification and workflow coordination and follow-up to maintain service level agreements.

BASIC QUALIFICATIONS

1. 2+ years of software development, or 2+ years of technical support experience
2. Experience troubleshooting and debugging technical systems
3. Experience in Unix
4. Experience scripting in modern programming languages

PREFERRED QUALIFICATIONS

1. Knowledge of web services, distributed systems, and web application development
2. Experience troubleshooting & maintaining hardware & software RAID
3. Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: October 21, 2024

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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