Counter Manager "The Ordinary" Cork

WHAT WE'RE LOOKING FOR
We are looking for a Counter Manager with a minimum of 2–3 years of management experience , ideally within the Fragrance, Beauty, Fashion, or Luxury Goods sectors, to join our lovely DECIEM counter at Brown Thomas, Cork. As a Counter Manager , you’ll be at the heart of our brand, delivering the highest standards of customer service by bringing the DECIEM experience to life and creating a positive, collaborative, and inspiring environment for both your team and every customer who walks through the door.
Strong Asset: Beauty - Skincare background
Human and Passionate leadership style
WHAT YOU/'D BE DOING IN THIS ROLE
Lead and supervise all store staff, ensuring effective employee relations, performance management, and smooth execution of all operational functions including sales, merchandising, and customer service.
Lead, recruit, and develop a high-performing team by providing ongoing training, mentorship, and motivation to foster a collaborative, customer-focused, and results-driven work environment.
Drive business KPIs and sales performance through strategic planning and execution, ensuring alignment with company goals and consistently exceeding performance metrics and profitability targets
Manage scheduling and counter coverage, ensuring appropriate zone assignments and full staffing levels to maintain operational efficiency and optimal customer experience.
Control operational expenses, monitor daily financial processes (e.g., petty cash, POS systems, banking procedures), and report key issues to the Area Sales Manager as needed.
Ensure full compliance with company policies in all daily activities, from health and safety standards to operational protocols, including accurate timesheet adjustments in the Nova Time system.
Deliver ongoing coaching and feedback, promoting continuous development of staff performance and customer service excellence.
Maintain inventory accuracy, overseeing stock levels and managing weekly orders to ensure counter supplies meet business needs.
Provide exceptional customer service, warmly welcoming clients, offering expert product knowledge across DECIEM brands, and managing in-person feedback or complaints professionally.
Uphold visual merchandising standards, ensuring displays, cleanliness, testers, and layout reflect DECIEM’s branding and marketing campaigns, and support local events and initiatives to drive store traffic.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
Genuine passion for beauty and skincare, paired with strong customer service orientation and enthusiasm for educating others about products.
Proficient in MS Office, especially Excel and PowerPoint, with keen attention to detail, excellent written and verbal communication skills, and a proactive problem-solving mindset.
Exceptional organizational and time management skills, with the proven ability to multi-task, manage conflicting priorities, and perform well under pressure.
Demonstrated leadership experience, including at least 2 years in a people management or supervisory role, with the ability to coach, mentor, and motivate a team to success.
Educational background or equivalent experience in retail, customer service, or a related field, with a minimum of a high school diploma and additional certifications or relevant work experience considered an asset.
WHAT YOU/'LL BE GAINING BY JOINING OUR TEAM
Generous holidays allowance
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
Do the right thing
Create impact
Respect small things
Care too much
Be the future
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.

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