Accommodation Assistant

3 weeks ago

Castlebar, Mayo County, Ireland Ashford Castle Estate Full time

We are recruiting for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards. Who are we? In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024. Key responsibilities of the Accommodation Assistant will include: Providing each guest with the highest levels of Housekeeping service in accordance with Forbes 5 Star Standards and Red Carnation Hotels standards To provide a full service to vacated bedrooms and replenish stayover bedrooms To provide guests, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs The ideal candidate for the Accommodation Assistant position should: Have a friendly and outgoing personality Be enthusiastic and fully flexible (need to work 5 days over 7 day period, inclusive of some weekends and holidays) Have strong communication skills Demonstrate strong attention to detail Be legally eligible to work in Ireland Have the ability to handle busy situations and manage your workload effectively What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join us in this incredible new opportunity We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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