IT Officer at Community Credit Union

About Community Credit Union: Community Credit Union (CCU) is one of Irelands leading credit unions, serving over 70,000 members with assets just under €300 million. Following a series of successful mergers, we continue to grow and innovate, offering exceptional financial services to our community. We are now seeking a I.T Officer to join our dynamic I.T Team. This I.T Officer role will be idea for a candidate who is looking to further develop and enhance their I.T Knowledge and skill sets. The I.T. Officer will be primarily responsible for developing and supporting the credit unions I.T. infrastructure/ Operation within the credit union. The key objective is to support the I.T. network, and employees PCs, managed day-to-day software-related issues, and act as a primary point of contact for dealing with external providers. The successful candidate will provide quality technical support and training where required to the staff of Community Credit Union and clearly communicate technical issues (troubleshooting). The role will provide opportunities to work on a variety of I.T. projects, liaising with different departments across the credit union and providing support across our 5 branches. The role requires a proactive individual with strong problem solving skills and the ability to work both independently and as part of a team. Key Responsibilities: Day-to-day support issues Front-line I.T. support to include password management; PC, printer/scanner and network support. Setting up new staff members as they join CCU as part of their induction program. Movement and setting up of workstations across the credit unions branch network. Monitoring of equipment and identifying equipment that requires replacements or repair Maintenance of server and PC hardware and software including cleaning, updating and investigation of system and application events that affect performance and connectivity. Maintain and monitor IT systems, networks, and infrastructure to ensure optimal performance. Conducting regular system updates and backups. Administer user accounts, permissions, and access rights in accordance with security policies. Document IT processes, changes, and troubleshooting guides for future reference. Stay updated with emerging IT technologies and recommend enhancements to improve operational efficiency. I.T. Governance Responsibilities: Coordination of the credit unions cyber security posture, ensuring we have best in class protection, including ongoing regular training with all officers. Coordination and tracking of all I.T. Assets Ensuring endpoint security management and patching is up to date at all times Oversee firewall and spam firewall configurations as needed for effective security and end-user efficiency. Oversight of the credit union Business Continuity and Disaster Recovery plans, including testing of same. Ensure Security of data, network access and backup systems. Taking the lead on planning for and project management in rolling out all new technology enhancements Preparing period reports on IT related issues and reporting into the SLT as required with I.T updates External Stakeholder Engagement: Work with vendors in relation to procurement and maintenance of IT assets. Helping assist a variety of different I.T. providers with support work they may need to be completed Training: Take ownership of the delivery of I.T. training to devise training that will help enable employees across the credit union to utilize the I.T. infrastructure in the credit union to its maximum capacity. Training on IT generally where applicable including safety briefing; updating staff on latest good practices. Essential Skills and Qualifications: A qualification in Information Technology, Computer Science, or a related field (or equivalent experience). Strong understanding of network administration, hardware troubleshooting, and IT security principles. Experience with Windows systems and MSO365 Excellent problem-solving skills and attention to detail. Ability to prioritize tasks and manage multiple responsibilities effectively. Strong communication and interpersonal skills for working with diverse teams. Experience with hardware and software troubleshooting. Familiarity with IT security principles and best practices. Solid knowledge of program processes, methodologies, and tools, as well as financial processes. Minimum of 2 years progressive IT work or relevant industry experience or equivalent required Ability to travel between branch offices as required must have full clean drivers licence and access to a car This is a full-time position and the salary will commensurate with qualifications & relevant experience Community Credit Union supports a diverse and inclusive workforce Community Credit Union Limited is regulated by the Central Bank of Ireland. Community Credit Union Recruitment Privacy Notice is available on our website. Closing date for applications is 5:00 p.m. on 4th September 2025. Shortlisting will apply and will be based on the information provided via the candidate's CV. Skills: It Support IT software System Support Compliance IT Processes