[Only 24h Left] Multilingual Content Analyst | Dublin New

9 hours ago


Dublin, Ireland CPL Full time

Community Operations Analyst

We are hiring for multiple markets ;

Danish, Finnish, Norwegian, French , Albanian, Serbian Hebrew, Dutch, Thai

Training Provided

Main responsibilities:

- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remain knowledgeable about client’s products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

- Strong personal resilience with the ability to operate in a pressured and fast paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time

Language Skills: *

- Fluent level of market language in oral and written communication, with in depth understanding of culture and social trends in the region
- Advanced level of English (C1)

Contract: Full-time, permanent with Covalen Solutions

Compensation:

- €29,700 per year as base salary
- *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am.
- Free meal (lunch or dinner) on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

- Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why apply?

- Chance to work within multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare and pension contribution
- No previous experience required – full training is provided

Apply today, or for more information contact me on [email protected]



  • Dublin, Ireland CPL Full time

    Multilingual AI Annotator | Dublin We are hiring for multiple markets ; Finnish, French, German, Thai OR Ireland/UK Market We are looking for detail orientated candidates for the role of AI Annotator. You will be client orientated, enthusiastic, courteous, assertive, and motivated to take charge of the development and improvement of LLM (large language...


  • Dublin, Ireland CPL Full time

    Who We Are: Cpl is partnering up with SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go...


  • Dublin, Ireland CPL Full time

    Content Moderator-HEBREW Do you want to make a difference in our online community? My client needs multilingual professionals with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time. Main responsibilities: - Investigating and resolving...

  • Finnish Market

    9 hours ago


    Dublin, Ireland CPL Full time

    Community Operations Analyst Content Review for Finnish Market Full training is provided! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site -...

  • German Speaker

    9 hours ago


    Dublin, Ireland CPL Full time

    The company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses The Team You will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond...


  • Dublin, Ireland CPL Full time

    ? AI Analyst – GAEILGE Speaker ? ? Join a Global Tech Team in Dublin! ? Are you passionate about AI and fluent in GAEILGE? We're looking for a talented AI Analyst to join our dynamic team at a leading global enterprise tech client. This exciting opportunity in Dublin allows you to work on cutting-edge AI technologies, improve language models, and...


  • Dublin, Ireland CPL Full time

    ? AI Analyst – GERMAN Speaker ? ? Join a Global Tech Team in Dublin! ? Are you passionate about AI and fluent in GERMAN? We're looking for a talented AI Analyst to join our dynamic team at a leading global enterprise tech client. This exciting opportunity in Dublin allows you to work on cutting-edge AI technologies, improve language models, and...


  • Dublin, Ireland Cpl Healthcare Full time

    The company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses The Team You will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst Albanian Market Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming and remain knowledgeable about client’s...


  • Dublin, Ireland Cpl Healthcare Full time

    The company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. The Team You will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to...


  • Dublin, Ireland CPL Full time

    Content Moderator-Albanian Do you want to make a difference in our online community? My client needs multilingual professionals with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time. Main responsibilities: - Investigating and resolving...


  • Dublin, Ireland CPL Full time

    We are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...

  • Technology Analyst

    9 hours ago


    Dublin, Ireland Eolas Recruitment Full time

    Our Dublin based client is looking for a Technology Analyst to join their team on a permanent basis. The role requires expertise with ERP implementations, system integrations and e-commerce platforms. The client offers an excellent salary and benefits package. Key Responsibilities: Lead ERP implementation projects, including requirement gathering, system...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Indonesian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Indosnesian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...

  • Content Reviewer New

    9 hours ago


    Dublin, Ireland CPL Full time

    Content Reviewer We are looking for Albanian, Dutch, Danish, Finnish, French, German, Greek, Hebrew, Indonesian, Italian, Lithuanian, Norwegian, Serbian, Swedish, or Thai speakers. Main responsibilities: - Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content -...


  • Dublin, Ireland CPL Full time

    The company is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses The Team You will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond...


  • Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Business Analyst (SAP) Salary: €55,000 -€ 60,000 Location: Dublin Role: My client is looking for an experienced SAP Analyst to enhance business processes, support system improvements, and lead collaborative technical projects. The role involves working with stakeholders to design and implement solutions while managing system integrations and...


  • Dublin, Ireland Brightwater Full time

    Financial Analyst About the Role: We are seeking a highly motivated and organized individual to join our Irish business unit as an analyst. In this role, you will provide a range of cross-functional support services, playing a critical role in the efficient and effective running of our commercial finance operations. Key Responsibilities: Manage customer...


  • Dublin, Ireland CPL Full time

    Content Reviewer for a Social Media giant-HEBREW We are hiring HEBREW speakers to review content Your key responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Indonesian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Indonesian * We can consider only applicants eligible to work full-time in Ireland. At Covalen, we're not just a business process outsourcing (BPO) service...