Outreach Operations specialist with GERMAN Language

1 week ago


Dublin, Dublin City, Ireland Cognizant Full time
Outreach Operations Specialist with GERMAN Language

Location: Dublin
Work Model: WFH/Hybrid

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google's Geo Data Upload Tool. You will use your business development and relationship-building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Core Competencies:

1. Excellent communication skills in English and German
2. Experience in Business Development and B2B partnerships/sales, customer service
3. Experience working in digital/technology companies with tech products
4. Expertise in Salesforce.com; Google Drive
5. Knowledge in Geographic Information System tools
6. Bachelor's degree in Business Administration, GIS, a related field, or equivalent
7. 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities:

1. Communicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
2. Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
3. Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
4. Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
5. Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights regarding partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
6. Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
7. Document deliverables, such as the number of partners contacted/onboarded, number of open data sources identified or data sets submitted/ingested, number of edits made originating from outreached sources
8. Address and resolve external partner queries associated with the project
9. Troubleshoot process and operational issues reported by authoritative data sources; ability to develop a deep understanding of data formats, structures, etc.
10. Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring the highest quality of captured data as outlined in the Operational Guidelines
11. Utilize Google and non-Google owned tools to engage with new Partners and track communications

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