3 Days Left Microsoft Dynamics 365 Functional Specialist

eir evo talent are currently seeking applicants for a Dynamics 365 Functional Consultant. This is a permanent position located with our client in Dublin. This is a hybrid role, requiring 1 day per week onsite. Our client is embarking on an ambitious, multi-year transformation program and is seeking a Dynamics 365 CE Functional Specialist to join the team. As the Functional Lead / Subject Matter Expert (SME) for the Dynamics 365 Customer Service module, you will play a pivotal role in enhancing existing functionality and designing greenfield Dynamics 365 Customer Service solutions. Youll work closely with technical teams, business stakeholders, and transformation leads to deliver scalable, innovative, and high-performing solutions that drive customer excellence. This is an exciting opportunity to be part of a major enterprise transformation, helping shape the future of customer service operations across the organisation. Key Responsibilities Functional Expertise Act as the subject matter expert (SME) for the Dynamics 365 Customer Service business application. Apply expert knowledge of Customer Service business processes, including customer validation, service-level agreements (SLAs), and omni-channel operations. Design and document business requirements, functional specifications, and solution design. Configure and enhance Dynamics 365 components, including: Tables, Views, and Forms Business Process Flows Security Roles Workflows and Power Automate Flows Maintain up-to-date knowledge of new Dynamics 365 and Power Platform features. (Desirable) Support or advise on Canvas Apps where applicable. Project Responsibilities Collaborate with the business analysis team to understand and refine requirements. Provide functional leadership across multiple Agile project streams. Ensure all solutions align with program objectives and architectural standards. Report progress, risks, and updates to project and program stakeholders. Prioritize and manage workload based on project timelines and business priorities. Requirements 5+ years experience configuring and delivering Dynamics 365 CE / Customer Service solutions. Proven background in continuous improvement and optimization of D365 environments. Strong understanding of Customer Service operations, including real-world challenges and success drivers. Proficiency in the Power Platform, including Power Automate. Experience working in a managed D365 environment. Excellent communication and interpersonal skills, with the ability to engage technical and non-technical audiences. Collaborative approach to working across cross-functional Agile teams. Familiarity with project management methodologies and tools. (Desirable) Exposure to omni-channel and self-service capabilities within Dynamics 365 Customer Service. For more information please apply here or contact Niall Moloney/ niall(dot) Ref: EET7617 Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo Skills: Dynamics Functional Consultant D365 Customer Service Agile project delivery