▷ [3 Days Left] Senior Technology Consultant

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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Joining a team means working with close-knit, high-functioning groups dedicated to serving customers and delivering value.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution emerges. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Technology Consultant
Why We Have This Role
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
How You’ll Find Success
Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals
Exhibit the ability to effectively juggle multiple priorities
Demonstrate outstanding interpersonal, collaboration, and communication skills
Most importantly, you care deeply about our clients and provide them a world-class experience
How You’ll Grow
Hands-on experience with emerging technologies
Exposure to the latest thought leadership in the XM industry
Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organisation
Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things You’ll Do
Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
Design and document functional and technical requirements and help scope projects by understanding timelines and work
Solve complex technical implementations both independently and in a team environment
Clearly communicate solutions back to clients through multiple communication channels
Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources
Coordinate and collaborate with the Engagement Manager and other members of the internal account team
Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials
Continuously adapt and deepen your product knowledge while staying updated on emerging technologies
What We’re Looking For On Your Resume
6-10 years of experience at a SaaS/Technology/Consulting Company
Bachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
Experience in the delivery of technical solutions that drive business value
Experience in project management is beneficial, but not required
Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
Client-facing experience in a technical or project management role
Fluency in English and Italian
Additional languages beneficial, but not required
What You Should Know About This Team
Collaborative Environment: We work collaboratively and have a significant impact as a team.
Commitment to Growth: We are committed to career growth and offer opportunities for advancement.
Innovation Focus: We champion innovation and actively contribute to improving operations and products.
Our Team’s Favourite Perks And Benefits
Qualtrics Experience Program - A bonus each year for an experience of your choosing.
Worldwide and diverse community that enjoys helping each other.
We take pride in creating an open and collaborative work space.
At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team.
Check out more about our benefits here
The Qualtrics Hybrid Work Model
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act. Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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