Service Controller

4 weeks ago

Dublin Pike, Ireland Finning Full time

As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery.
Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat products and services.
Job Description The Major Job Functions include:
Leading the service engineering team by understanding and responding to customer requests, assessing and prioritising their needs, and identifying the actions to take place with agreed timescales.
Planning all jobs to maximise engineer productivity and driving asset utilization.
Managing and controlling job progress at every stage and driving 5-star contamination control practices.
Liaising fully to ensure the job is resolved to the mutual benefit of Finning Power Rental and our external customer.
Opening and closing work orders accurately and consistently to maximise billing accuracy and timeliness.
Identifying and exploiting opportunities to address safety reworks, priority reworks, and servicing/maintenance at the same time as repairs.
Timely uploading of internal drives with data.
Driving employee engagement in line with agreed business targets.
Implementing procedural changes ensuring the security of site, people, and equipment is maintained to the highest standard.
Benefits As a Finning Employee, you will receive:
A competitive salary.
25 days annual leave + bank holidays (purchase additional 5 days holiday).
Annual Bonus.
Laptop and phone.
A generous reward scheme, life insurance, access to the company share scheme, and healthcare benefits.
Specific Skills and Knowledge The ideal candidate will have:
Customer Service skills and the ability to develop strong customer relations.
Excellent planning and organisation skills.
Attention to detail.
Influencing and negotiation skills.
Good interpersonal skills.
Good IT skills – Excel, Teams, and Outlook essential.
Diesel generator product knowledge.
Understanding engine/fuel control systems.
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential.

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