Analyst/ Sr. Analyst EMS Contract to Pay

3 weeks ago

Cork, Cork, Ireland Eli Lilly and Company Full time
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Organization Overview:

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. In-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself

Responsibilities:

The primary role of the EMS C2P Analyst/ Sr. Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. Establish and maintain internal strategic partnerships with compliance, finance, and other functions that can facilitate cross functional work and positively impact customer experience.

1. Be seen as a "go-to" information resource for Contracting to Pay queries both from external HCPs and internal business partners.
2. Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.
3. Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
4. Ensure compliance with data capture requirements to support Lilly's ToV Disclosure requirements.
5. Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
6. Ensure efficient and effective issue resolution for queries escalated from EMS HCP Contract to Pay Expert Specialist.
7. Effectively coach & mentor the EMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
8. Support global/regional C2P projects as required.
9. Support the overall C2P team by demonstrating flexibility in providing cover for team members and training of new team members.

Basic Requirement:

1. 3-4 years' customer facing experience with excellent communications & compliance skills.
2. Bachelor's Degree (or equivalent work experience).
3. Fluency in English and in Dutch is a requirement.
4. Experience in Sales Force, SAP P2P module, MS Office including Visio.

Additional Information

*Travel Percentage – Up to 10% international travel may be required.

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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