Technical Support Engineer | Cork

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.

Want to join the leader in AI-powered data security?

The Technical Support Engineer is a technical support role within the Cohesity support organisation. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for people who are passionate about technologies as well as excellent communication and customer service skills to join our team

Our TSE opportunity is a hybrid role and will require working three days a week at our Cork Office. This role will also have staggered days covering the weekends under flexible schedules (Tuesday to Saturday or Sunday to Thursday).

HOW YOU'LL SPEND YOUR TIME HERE:

- Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.

- Use available tools to investigate and troubleshoot technical issues

- Record customer interactions, including investigation, troubleshooting, and the resolution of issues

- Work closely with Cohesity engineering and account management teams

- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions

- Provide the best experience possible for Cohesity customers

- Manage workload to ensure that all customer issues are resolved in a timely manner

- Assist in the development of comprehensive and reusable self-service solutions for future incidents

- Develop knowledge base articles.

- Determine and communicate recommendations on Support readiness for new products and features

- Provide feedback to improve product quality/functionality

WE'D LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING:

- Bachelor's Degree in Computer Science, Computer Networking or related with 1+ year of experience OR MS degree in Computer Science, Computer Networking or related

- 1+ years of experience working in a Storage, Networking and/or Virtualization environment

- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

- Understanding of Linux and administration experience across all working components

- Experience working in a storage, networking and virtualization environment

- Strong understanding of Linux and administration experience across all working components

- Ability to analyse system diagnostics and clearly articulate the issue for the customer

- Good understanding of Linux debugging utilities, with an emphasis on tcpdump, strace, wireshark

- Experience with remote file access protocols, including NFS, SMB (CIFS)

- Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Commvault, Symantec, DellEMC, NetApp)

- Experience dealing with a distributed file system

- Performance analysis experience

- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

- Healthcare coverage for you and your family

- Paid parental leave

- Flexible paid time off

- Additional company-wide days off throughout the year

- A robust wellness program

- Continuous learning opportunities

- And a competitive salary and additional benefits package

Join our team

Alert for candidates

Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams).

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.

#J-18808-Ljbffr