Store Manager- Dublin

Overview
Your role in the JoJo story… Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you’re ready to begin a fabulous adventure and you’re passionate about retail, we have the perfect role for you

Each JoJo store is unique, whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. You will take pride in your store, your team, and your customers. Our USP in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers.

Responsibilities

Making sure your team is equipped to uphold our B Corp principles and USP.

Own the overall performance of your store within an Omni-Channel setting, including managing all Ship from Store orders and Click and Collect orders to satisfy customer needs.

Take ownership of celebrating the successes of store performance with your team and manage any shortfall in reaching forecast by breaking down requirements into easy-to-achieve targets.

Stock accuracy is important to fulfil in-store and Omni orders; you will be skilled at stock control and stock integrity principles.

Lead by example by including yourself in all operational tasks and create a fun, lively, and safe environment for customers and your team.

Find training and team development enjoyable and use all training resources to the fullest potential, including embracing virtual and digital training for yourself and your team members.

Act as outward ambassador of our B Corp principles, driving the culture through all business practices and team management.

Organise rotas and holiday allocation in a fair way.

Delegate responsibilities fairly to stimulate development throughout the team.

A typical week would be 4 x 7.5 hour shifts and 1 x 6 hour shift; flexibility is required in line with store requirements.

Skills and qualifications

Previous experience as a Store Manager within a retail environment.

Previous customer service and sales experience.

Competent IT skills and strong systems ability, with an aptitude to pick up new systems quickly.

Ability to demonstrate sales capability without hard selling, including active listening, empathy, and understanding of customer needs.

Ability to train and develop your team is essential.

Strong analytical ability to analyse store performance.

Effective communication to manage team concerns.

Keen eye for detail to keep stores looking top-notch.

Note: We will only recruit individuals who are over the school leaver's age.

Want to know more about JoJo?
We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. We’re about creating a warm, community-centric environment for our employees and our customers. From over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds. As a B Corp, our commitment goes beyond commerce, and we strive for a sustainable future and take pride in our responsibilities to the planet and communities. We embrace diverse cultures, perspectives, and experiences to create a diverse and enriched environment.

Perks and benefits

Extra day of annual leave for each year you’re with us, up to 38 days.

Birthday day off.

Non-contractual bonus scheme and enhanced pension.

Cycle to work scheme and flexible work options.

Financial wellbeing app with access to earned wages.

Saving schemes and support for personal finances.

Employee recognition programme and volunteer days.

Health and Wellbeing hub and Specsavers voucher program.

40% staff discount on JoJo branded lines.

Ongoing training and development opportunities.

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