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▷ (Apply Now) Customer Service Operative – Westport New

4 weeks ago

Castlebar, Ireland CPL Full time

Customer Service Operative – Westport

My client, progressive Irish-owned company based in the Westport, is looking to hire a customer service Operative.

You will be responsible for providing exceptional service to our customers and our stakeholders across a range of channels including emails, phone, chat, and social media.

The roles is fully onsite in my client Westport offices.

Responsibilities:

· Ownership and accountability is vital, development of the department and seeking out improvement for a better shopping experience for the customer

· Effectively manage and utilise the company's Customer Care systems to ensure all customer queries are followed up in a professional and timely manner

· Provide high quality customer support dealing with queries/complaints and also collaborate with internal departments via phone/email to resolve issues

· Effectively manage and ensure smooth running of our Returns department

· Supporting the teams with constructive feedback and working on solutions

· Collaborative relationship with our stores and external partners.

· Assist with other online operations when business needs arise

· General administration duties

Skills Required:

· 2+ years Customer Service experience in a busy environment.

· Familiarity with GDPR guidelines and Irish consumer legislation

· Professional, friendly & calm manner

· Clear communicator and strong organisational skills.

· Computer literate (knowledge of Gorgias, Shopify, Microsoft office etc.)

· Excellent literacy and strong grammar skills.

· Fluent in English (oral and written).

· Ability to work as part of a team and on their own initiative.

For more information, please contact [email protected]

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