IT Co-Ordinator

Overview Winthrop Technologies is a dedicated data centre delivery partner providing turnkey solutions to clients, headquartered in Dublin and delivering throughout Europe. We design and construct data centre projects across civil, structural, architectural, mechanical and electrical services, including commissioning. We are currently delivering multiple turnkey data centre projects across Europe, equating to over 500 MW of IT load in flight. We are seeking a proactive and organized IT Co-Ordinator to support our IT Team in the day-to-day operation of our IT function. The role is suitable for someone with a background in IT who enjoys managing processes, coordinating with vendors and ensuring smooth IT operations. The ability to carry out low‑level technical troubleshooting and end-user support will be advantageous.
Key Responsibilities Co-ordinate and track IT service requests and escalations with our Managed Service Provider (MSP).
Assist in maintaining IT documentation, including policies and procedures, change requests, incident reports, asset registers, software licensing, etc.
Support and track the procurement of IT equipment and software, including vendor liaison, order co-ordination and asset/license tracking.
Help manage software licensing, renewals and compliance tracking.
Assist with onboarding and offboarding processes such as account setup, hardware allocation and return.
Gather feedback from users and identify recurring issues as areas for improvement.
Act as a point of contact for IT related queries and escalate appropriately internally and with the MSP as required.
Build and maintain a comprehensive suite of system documentation.
Requirements Strong foundational IT knowledge is essential.
Previous experience in an IT support and coordination role.
Experience working with or alongside an MSP would be advantageous.
Understanding of IT infrastructure, systems and terminology.
Strong organisational and administrative skills.
Excellent communication and coordination abilities.
Comfortable working with third-party vendors and service providers.
Proficient in Microsoft 365 applications.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Non-profit Organizations and Primary and Secondary Education
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