Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Product Manager at Docusign, you will play a crucial role in shaping the future of our trust and Digital Signature space. You will be responsible for defining product strategies, overseeing impactful customer-facing products globally, and collaborating with cross-functional teams to develop innovative solutions that enhance customer experiences and drive business value.

This role requires a solid understanding of both business and technology, as you will need to identify market opportunities, translate customer needs into actionable product features, and lead product roadmap from discovery and scoping to launch, as well as customer adoption and conversion. Your ability to balance strategic vision with tactical execution, along with excellent communication and interpersonal skills, will be vital in driving product success and fostering collaboration among diverse teams.

This position is an Individual Contributor and reports to the Product Management Director.

Responsibility

- Define and drive the vision, strategy, and roadmap for your product area, ensuring alignment with overall company goals and the Intelligent Agreement Management platform
- Develop a deep understanding of key personas and jobs to be done by closely working with customers, User Research, and Marketing
- Partner closely with Engineering and Design teams to ensure product functionalities to translate product strategy into detailed product requirements, user stories, and acceptance criteria
- Learn, measure, and improve key business and customer metrics in collaboration with Data Science, identifying areas for continuous testing, experimentation, and evolution

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

- 4+ experience in Product Management or similar fields
- Experience in a SaaS, and/or B2B or B2B2C platforms
- Experience working in cross-functional teams and ability to influence others
- Experience with, or ability to quickly learn, tools such as JIRA, Figma and other product design tools

Preferred

- Experience taking a product from concept to launch
- Experience in creating roadmaps, prioritizing features and grooming requirements
- Experience in cryptography or PKI
- Bachelor's or Master's degree in Human-centered design, or similar
- Excellent organizational, presentation and writing skills and ability to successfully interact across functions at all levels of an organization and with customers
- Strong written and verbal communications skills

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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