Sr. Director, Governance Operations AMER

Overview Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions. The Diligent One Platform provides practitioners, the C-Suite and the board a consolidated view of the entire GRC practice to manage risk, build resilience and make better decisions, faster. We are building the future with people who think boldly and move fast, leveraging AI to reimagine workflows and unlock new ways of working. Curiosity, learning, and positive change are in our DNA, and you will join a global community on a mission to make an impact.
We are seeking a dynamic Senior Director, Governance Operations focused on product and growth initiatives across our Governance portfolio that accelerate customer acquisition, expansion, and retention. The role sits at the intersection of strategy, product, marketing, sales and customer success and requires a systems thinker who can distill complex product capabilities into market-winning strategies, identify opportunities and risks, and drive cross-functional collaboration.
Reporting directly to the General Manager of the Governance business, this role will lead strategy and operations for our Governance solutions, collaborating with Product Management, Product Marketing, Sales, Customer Success and other business units to identify growth levers, optimize customer journeys, and scale client engagement strategies. This is a growth-minded, data-driven leadership role in a fast-paced environment.
Key Responsibilities Strategic Leadership & Vision:
Support the GM and Product Leaders in developing comprehensive go-to-market and market entry strategies across our software portfolio and all market segments (SMB, mid-market, enterprise), industries and geographies. Partner with cross-functional teams to execute strategies and drive impact
Develop comprehensive business cases for major strategic initiatives and capital investments, including market opportunity assessment, competitive analysis, financial modeling, and risk evaluation to support executive decision-making
Identify and evaluate corporate development, strategic partnership, and business development opportunities aligned with growth objectives, partnering with our corporate development team on deal evaluation and integration planning
Conduct ongoing competitive benchmarking and industry trend analysis to identify opportunities, threats, and strategy gaps for product roadmap and GTM decisions
Partner with cross-functional teams to lead annual and quarterly strategic planning processes, including market assessment, competitive positioning analysis, and strategic priority setting across the Governance business unit
Drive AI-first initiatives by identifying opportunities to integrate AI into product and GTM strategy to deliver market insights and faster decision-making
Go-to-Market Excellence:
Contribute to P&L planning and forecasting with market-driven insights to support revenue targets and investments
Collaborate on pricing strategy optimization and revenue model innovation to maximize market penetration and sustainable growth
Develop and present ROI analyses for strategic initiatives, growth investments, and market expansion opportunities
Growth & Product Adoption:
Identify, develop and execute revenue growth strategies across the entire customer lifecycle from acquisition to expansion
Design and implement growth experiments, measure impact, and iterate based on performance data
Drive product adoption initiatives across existing customers to increase revenue per customer
Design and optimize customer journey experiences to improve conversion and expansion metrics
Lead pricing strategy and packaging decisions to maximize market penetration and revenue growth
Partner with Sales and Customer Success to develop scalable product adoption playbooks for client expansion and retention
Business Unit Leadership & Development:
Serve as a member of the Governance Leadership team and help build a high-performing team with clear goals, KPIs, and performance standards
Foster a culture of data-driven decision making, rapid experimentation, and continuous learning
Develop team capabilities in competitive analysis, customer research, and growth marketing
Proactively identify opportunities to leverage AI for competitive advantage and lead by example in adopting AI tools to enhance productivity
Qualifications
10+ years of experience developing and executing product strategies, including GTM strategies and driving revenue growth
Excellent written and verbal communication skills; ability to present complex concepts clearly
Ability to excel in a dynamic environment and balance multiple priorities
Strong creative, problem solving, and strategic thinking abilities
Demonstrated ability to organize and prioritize work to drive timely, high-quality results
Experience integrating AI tools into marketing workflows and strategic planning
Exceptional analytical, critical thinking and quantitative skills
Proven experience leading and managing teams
Previous experience with our target personas (general counsel, corporate secretary, legal ops, CFO, internal audit) and/or governance or entity management industries strongly preferred
U.S. pay range
$173,000 - $250,000 USD
What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators who explore new ways to work for internal processes and client solutions
We care about our people. Flexible work environment, benefits, wellness programs, and generous time off
Global teams. Offices in multiple locations worldwide with hybrid work expectations
Diversity matters. We promote a diverse team through ERGs and learning resources
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive impact and accountability. Our employees are passionate, smart, and creative people who want to build the software company of the future and contribute to a more sustainable, equitable world.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. This role follows a hybrid work model; if you are within commuting distance to an office, you will be expected to work onsite at least 50% of the time.
We are an equal opportunity employer. We do not discriminate based on protected characteristics and we provide reasonable accommodations in our job application procedures. See Diligent's EEO policy and Know Your Rights. For accessibility questions or accommodations, contact recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or any Diligent employees. Diligent is not responsible for any fees related to unsolicited resumes.
Voluntary Self-Identification For government reporting purposes, responses to self-identification questions are voluntary and confidential. This information does not affect your candidacy. See the policy for more details.

#J-18808-Ljbffr