[2/21/2025 A] Senior Application/Software Support New

2 weeks ago

Dublin, Ireland CPL Full time

REMOTE IN IRELAND ONLY- PLEASE NOTE SHIFT WORK

Senior Application/Software Support

Department: Production Services Operations (PSO)

Who We Are:

SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

How you’ll make an impact:

The Production Services Operations Team is made up of an agile group of 24x7 responders, prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org. The Senior Lead is responsible for monitoring, triage, incident management and technical support of the SiriusXM Consumer Brands in order to provide the best experience for the Customers and the business at large.

What you’ll do:

Duties and Responsibilities:

- Responsible for guiding all problems through the incident management process:
- Problem Intake
- Triage and Investigation
- Internal Business Stakeholder communications
- Resolver Escalation
- Resolution Validation
- Problem Management

- Daily Technical Operations
- Software Deployments
- System Alarm Management
- Operational Record Keeping and Documentation Maintenance
- Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities

What you’ll need:

Minimum Qualifications:

- Degree or experience in applications/software management and monitoring
- 4 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
- Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
- Must possess the ability to take initiative and deliver through ambiguity.

Requirements and General Skills:

- Excellent interpersonal skills and ability to interact effectively with staff at all levels
- Excellent written and verbal communication and presentation skills
- Excellent organizational skills and attention to details
- Ability to work independently and on a team in a fast-paced environment
- Strong time management skills, with the ability to prioritize and multitask
- Must be available to work a flexible schedule including weekends, holidays, and overnight shifts

PLEASE NOTE THAT SHIFTS ARE AS FOLLOW (you stay on the same shift permanently):

4 DAYS PER WEEK

SUNDAY-WEDNESDAY 17.00-03-00

MONDAY-THURSDAY 02.00-12.00

WEDNESDAY-SATURDAY 11.00-21.00

YOU MUST BASED PERMANTLY IN IRELAND- FINE TO WORK REMOTE FROM ANY REPUBLIC OF IRELAND LOCATION

MUST BE WILLING TO TRAVEL IN TO DUBLIN OFFICE APPROXIMATELY ONCE PER MONTH

Technical Skills:

- Thorough knowledge of Slack, Zoom and Google Suite
- Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus
- Familiarization with streaming technologies
- Ability to generate technical operational documentation and standard operating procedures in support of incident management processes

Apply directly through the advertisement or contact me on: [email protected] for more information

#LI-MO1

  • Senior Application/Software Support

    19 hours ago

    Dublin, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORK Senior Application/Software Support Department: Production Services Operations (PSO) Who We Are: SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling...

  • Senior Application/Software Support

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORKSenior Application/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling...

  • Application/Software Support New

    2 weeks ago

    Dublin, Ireland CPL Full time

    REMOTE IN IRELAND ONLY- PLEASE NOTE SHIFT WORK Application/Software Support Department: Production Services Operations (PSO) Who We Are: SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling...

  • Application/Software Support

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORKApplication/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and...

  • Senior Application/Software Support

    2 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORKSenior Application/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling...

  • Application/Software Support

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORKApplication/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and...

  • (Urgent) Application/Software Support

    2 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORK Application/Software Support Department: Production Services Operations (PSO) Who We Are: SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling...

  • Application/Software Support New

    1 week ago

    Dublin, Dublin City, Ireland CPL Full time

    REMOTE IN IRELAND ONLY- PLEASE NOTE SHIFT WORKApplication/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and...

  • Application/Software Support

    3 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORKApplication/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and...

  • Application/Software Support

    18 hours ago

    Dublin, Ireland Cpl Healthcare Full time

    REMOTE IN IRELAND ONLY - PLEASE NOTE SHIFT WORK Application/Software Support Department: Production Services Operations (PSO) Who We Are: SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription...

  • Senior Application/Software Support New

    1 week ago

    Dublin, Dublin City, Ireland CPL Full time

    REMOTE IN IRELAND ONLY- PLEASE NOTE SHIFT WORKSenior Application/Software SupportDepartment: Production Services Operations (PSO)Who We Are:SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling...

  • Finance Manager, 2/21/2025 A

    2 weeks ago

    Dublin, Dublin City, Ireland Optum Full time

    Finance Manager – Dublin / HybridAs a Fortune Global top 10 business, we're one of the world's leading healthcare companies. We have been supporting global healthcare systems from Ireland for 25 years, building a dynamic and diverse team of more than 2,000 talented individuals.With a strong ecosystem of investment and innovation, our business in Ireland is...

  • (2/21/2025 A) Software Development Engineer, Skynet

    3 weeks ago

    Dublin, Ireland Amazon Full time

    Job ID: 2902364 | Amazon Development Centre Ireland Limited AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our...

  • Application Engineer

    3 weeks ago

    Dublin, Ireland Amazon Full time

    Amazon never asks for fees or deposits in any form during the recruitment process. Please click here to learn more and safeguard yourself from potential frauds. Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. The Amazon pricing team is looking for an Application Engineer (Software Engineering and...

  • [2/16/2025 A] Senior Software Development Engineer

    3 weeks ago

    Dublin, Ireland Amazon Full time

    We are looking for a Senior Software Development Engineer with established experience in architecting, designing and developing complete technical solutions for complex, ambiguous situations and requirements that has significant business value. Hands-on experience in building scalable and extensible web services, using the right AWS/cloud technologies and...

  • Senior Capital Actuary Expert

    3 weeks ago

    Dublin, Ireland Zurich 56 Company Ltd Full time

    Senior Capital Actuary Expert The Zurich Technical Centre of Excellence EMEA (TCOE EMEA) has highly skilled professionals who are experts in their respective areas. Applying extensive knowledge and experience, they provide a wide range of services as part of EMEA and Zurich Insurance Europe AG (ZIE). The TCOE EMEA is a regional hub where knowledge is shared...

  • [2/22/2025 A] Maintenance Manager

    2 weeks ago

    Dublin, Ireland Sunrise Senior Living Full time

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your...

  • ▷ (2/15/2025 A) Senior Software Engineer, Alexa Reminders

    4 weeks ago

    Dublin, Ireland Amazon Full time

    Senior Software Engineer, Alexa Reminders Are you excited to work on a product which is used by millions of customers on a daily basis? Come and join the Alexa Reminders team. Our team owns several high volume features and we believe voice is the most natural user interface for interacting with technology across many domains and are looking for people that...

  • Mobility Support Specialist

    18 hours ago

    Dublin, Ireland Healthcare 21 Full time

    Who we are? Healthcare 21 is a sales, marketing, and technical services company.Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and...

  • Part 21 Design Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland CAE Inc Full time

    About This RoleDo you have a background in Part 21 engineering and would like to join our growing Part 21 Design department?CAE are presently accepting applications for a Part 21 Design Engineer role within our Part 21J Design department.We have a position for an engineer with experience in a Part 21 Design Organisation, Airline Technical Service...