EMEIA Business Operations Analyst
3 days ago
Imagine what you could do here The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive.
To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. In this role, you will be a part of the Global Business Operations team, with a particular focus on EMEIA Retail Contact Centre performance and decision support. This position will have a direct role in owning the performance of key operational metrics for RCC. The role requires a thorough understanding of contact centre performance metrics and analytics with particular focus on service line of business and will drive operational performance improvement at vendor and Apple contact centre sites.
Description
Work as an individual contributor with full ownership of ensuring the contact centre is fulfilling its performance metrics related goals. With the support of data, this role acts as a consultant to provide insights, observations, and recommendations to help improve the business in the service domain:
1. Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers, and Vendor Managers to connect the dots between data and business.
2. Lead and run business reviews in collaboration with collaborators and drive discussion on performance.
3. Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions.
4. Develop effective reporting dashboards for business to analyze the key trends of metrics and generate insights.
5. Engage with stakeholders to define and achieve metric goals.
6. Drive positive collaboration with cross-functional teams and your peers to support both strategic and tactical initiatives including capital projects and data management automation.
7. Engage in impactful work and demonstrate storytelling to effectively communicate the work to leadership.
8. Occasional meetings with peers and cross-functional teams in Americas and APAC during overlapping business hours.
Minimum Qualifications
- Extensive experience in operations, analytics, management consulting, corporate strategy, or equivalent experience.
- Proven data analytics experience including strong knowledge across these tools and languages: Excel, Tableau, SQL, and Python.
- Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner to large cross-functional audiences.
- Proven problem-solving and cross-functional project work experience.
Preferred Qualifications
- Expertise in advanced analytical techniques and statistical analysis. An affinity to “talking with numbers”; inherent ability to quantify and support conclusions with data.
- Strong work ethic and attention to detail. Ability to balance multiple projects and meet timelines.
- Ability to stay positive in high stress situations and multitask in a dynamic environment.
- Experience developing relationships with senior collaborators.
- Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area or equivalent relevant experience.
#J-18808-Ljbffr
-
Subject Matter Expert
5 days ago
Cork, Ireland Apple Inc. Full timeSubject Matter Expert - EMEIA Product Operations Supply Chain Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without. Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career...
-
Cork, Ireland Apple Inc. Full timeBusiness Execution Analyst - Retail Fulfilment Operations The Retail Fulfilment Operations (RFO) team strives to provide cutting-edge innovation and operational excellence to deliver a best-in-class customer experience. RFO transforms Retail Fulfilment (Retail Stores and Online Stores) into a key value proposition for Apple’s direct customers through...
-
Finance Operations Analyst, Purchase to Pay
5 days ago
Cork, Ireland Apple Inc. Full timeFinance Operations Analyst, Purchase to Pay Corporate Functions Join the Apple Finance organization and make a positive impact on a company known for its impressive lineup of products and services. At Apple, we share a commitment to excellence, all with one unified vision – creating innovative products that delight customers. Finance is about “fueling...
-
Cork, Ireland Apple Inc. Full timeEMEIA Director of Privacy & Law Enforcement Requests Cork, County Cork, Ireland Corporate Functions The people here at Apple don’t just build products — they build the kind of wonder that has revolutionised entire industries. It’s the diversity of those people and their ideas that inspire the innovation that runs through everything we do, from...
-
(1/19/2025 A) Invoice Compliance Analyst
5 days ago
Cork, Ireland Apple Inc. Full timeTo view your favourites, sign in with your Apple Account. Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned — and now can’t imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your ideal...
-
SAP Project Manager EMEIA
4 days ago
Cork, Ireland Apple Inc. Full timeAt Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple is recognised as having the best supply chain on the planet! Apple’s Information Systems & Technology (IS&T) organisation manages key business...
-
IT Business Solutions Analyst
6 days ago
Cork, Ireland CareerWise Recruitment Full timeI am delighted to be assisting an established Irish business in North Cork on their search for an experienced IT Business Solutions Analyst to join their IT team. Reporting to the IT Manager, this is a hybrid role in North Cork. The successful candidate will join an experienced Business Solutions team and play a critical role in collaborating with business...
-
Senior Business Process Analyst
6 days ago
Cork, Ireland Stryker Ireland Full time23 month Fixed Term Contract hybrid role based in Carrigtwohill, Cork, Ireland Who we want: Detail-oriented process improvers. Critical thinkers who naturally seek opportunities to create, develop and transform business processes - finding ways to simplify, standardize and automate. User-focused creators. People who imagine with the user in mind, developing...
-
Technical Business Analyst
3 days ago
Cork, Ireland Endeavour Recruitment Solutions Full timeJob Title: Technical Business Analyst Location: Cork, Ireland (Hybrid) Duration: 6 months with potential extensions Our client has created a new Technical Strategy and established a new platform team to set up the frameworks and components. The team consists of Software Developers and Testers. We are looking for a skilled Technical Business Analyst with...
-
Supply Demand Planner
1 day ago
Cork, Ireland Apple Inc. Full timeAre you eager to advance your career at the cutting edge of global supply chain standards? An exciting opportunity for a Supply Demand Planner has become available on the EMEIA Supply Demand Management team! This team sits in the wider Operations team, based at Apple’s European HQ in Cork, Ireland. The Supply Demand Management (SDM) team are responsible...
-
Cork, Ireland Stryker Group Full time23 month Fixed Term Contract hybrid role based in Carrigtwohill, Cork, Ireland Who we want: - Detail-oriented process improvers. Critical thinkers who naturally seek opportunities to create, develop and transform business processes – finding ways to simplify, standardize and automate. - User-focused creators. People who imagine with the user in mind,...
-
AIML Data Operations Annotation Analyst
15 hours ago
Cork, Ireland Apple Inc. Full timeAIML Data Operations Annotation Analyst - Dutch Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that revolutionized entire industries. It’s the diversity of those people...
-
Apply in 3 Minutes: Business Analyst
6 days ago
Cork, Ireland eir evo talent Full timeeir evo talent are currently partnering with leading Irish FMCG brand in Cork, in the search for an experienced Business Analyst. This is a permanent position, with a particular focus on a range of Oracle Systems projects and implementations. Position Overview:As a key member of the Business Solutions team, the Business Analyst will play a critical role in...
-
Cork, Ireland UniJobs Full timeUnijobs on behalf of our public sector client are currently recruiting for the position of Procurement Business Support Analyst. This post will run initially for six months with the successful candidate to be available to commence in the role immediately. The option to work remotely is available for this position. Location: Dublin/Cork/Remote. Training:...
-
AIML Data Operations Annotation Analyst
3 days ago
Cork, Ireland ENGINEERINGUK Full timeAIML Data Operations Annotation Analyst - German Austrian Summary Posted: 11 Oct 2024 Weekly Hours: 39 Role Number: 200573068 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder...
-
AIML Data Operations Annotation Analyst
1 day ago
Cork, Ireland Apple Inc. Full timeAIML Data Operations Annotation Analyst - Swiss French Cork, County Cork, Ireland Machine Learning and AI Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that...
-
3 Days Left: Analyst
6 days ago
Cork, Ireland Clearstream Fund Centre S.A., Cork Branch Full timeLearn. Develop. Grow. But always: Share value Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We're excited about the future because we are...
-
AIML Data Operations Annotation Analyst
5 days ago
Cork, Ireland Apple Inc. Full timeAIML Data Operations Annotation Analyst - German Austrian Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that revolutionized entire industries. It’s the diversity of those...
-
AIML Data Operations Annotation Analyst
5 hours ago
Cork, Ireland Apple Inc. Full timeAIML Data Operations Annotation Analyst - German Austrian Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that revolutionized entire industries. It’s the diversity of those...
-
Cork, Ireland Apple Inc. Full timeAIML Data Operations Annotation Analyst - Hebrew Cork, County Cork, Ireland Machine Learning and AI Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that revolutionized...