Client Relationship Manager

3 weeks ago

Dublin, Ireland FxPro Financial Services Ltd Full time

Overview

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Client Relationship Manager, you will play a key role in developing and maintaining relationships with clients and assist in resolving any relevant issues. The main goal of this role is to ensure client satisfaction, retention, and growth.

Responsibilities

- Act as the primary contact for our clients, maintaining consistent communication to ensure satisfaction
- Implement strategies to retain clients, minimising account churn through proactive client engagement and support
- Identify opportunities to grow client accounts by introducing new products, services, or features
- Coordinate with internal teams to ensure clients/' needs are met efficiently
- Ensure all complaints and concerns are resolved in accordance with compliance and regulations
- Support the conversion of potential leads into active clients through collaboration with internal teams
- Provide detailed reports on client activity, performance, and satisfaction to senior management, offering insights into market trends and client needs
- Regularly gather and analyse client feedback to identify areas for improvement in service and support
- Track and report key performance indicators (KPIs) such as client retention rates, trading volumes, and customer satisfaction scores

Requirements

- Bachelor’s degree in Business Administration or any related field
- 4+ years in a similar role within the industry
- Computer literacy with good command of Google apps
- Proven client relationship experience in the financial industry
- Excellent communication skills (both verbal and written) to interact effectively with clients and internal teams
- Strong client service orientation with the ability to build trust and long-term relationships
- Ability to handle high-pressure situations, such as market volatility and client disputes, with a calm and professional demeanour
- Familiarity with trading platforms, trading instruments and CRM tools
- Strong problem-solving skills to address client issues promptly and efficiently
- Languages: Native Japanese and fluency in English; any additional language will be considered an advantage

Our benefits

- Competitive compensation package
- Flexibility of remote work
- All the equipment you need
- 21 days off and 10 sick leaves annually
- Seasoned senior-level team with ample opportunities for professional growth in an international setting

Please submit your cover letter in Japanese along with your application.

#J-18808-Ljbffr

  • High Salary: Client Relationship Associate

    3 weeks ago

    Dublin, Ireland Aviva plc Full time

    Client Relationship Associate page is loaded Client Relationship Associate Apply locations Dublin posted on Posted 4 Days Ago job requisition id R-159080 Client Relationship Associate This is a great job for someone who has Asset management or insurance industry knowledge, particularly within a distribution function. You'll deliver exceptional client...

  • Apply in 3 Minutes: Client Relationship Manager

    3 weeks ago

    Dublin, Ireland Southside Personnel Full time

    Are you ambitious? Do you want to join a dynamic Training company in the Dublin 18 area as a Client Relationship Manager? This company offers unique courses for professionals and executives in Healthcare, Building Industry, Business & Management, Environmental and Law. They are the leaders in the training world because they talk to their clients, research...

  • Client Relationship Manager | Swedish, Norwegian or Danish

    3 days ago

    Dublin, Ireland Cpl Full time

    Are you passionate about digital marketing and fluent in English and one of Nordic languages (Danish, Norwegian or Swedish)?We’re currently hiring both entry-level and experienced professionals to join a global professional services company in Dublin, Ireland. You’ll be representing one of the leading social media platforms—famous for its visual...

  • Danish Relationship Manager

    3 weeks ago

    Dublin, Ireland Fisher Investments Full time

    Are you interested in working for an outstanding global investment firm and looking to take the next step in your career in Finance? Want to become an expert in and build a career advising clients on financial markets and investments? Want to focus on forging strong client relationships and providing exceptional client service? Fisher Investments Luxembourg...

  • Luxury CRM Architect: Elevate Elite Client Relationships

    24 hours ago

    Dublin, Ireland BVLGARI Full time

    A leading luxury brand in Dublin seeks a Customer Relationship Management Specialist to enhance client relationships through bespoke strategies and data analysis. The ideal candidate will leverage CRM tools to create exceptional client experiences and engage effectively with discerning clients. Join a culture focused on excellence, creativity, and inclusion...

  • Danish Relationship Manager

    3 weeks ago

    Dublin Pike, Ireland Fisher Investments UK Full time

    Overview Are you interested in working for an outstanding global investment firm and looking to take the next step in your career in Finance? Want to become an expert in and build a career advising clients on financial markets and investments? Want to focus on forging strong client relationships and providing exceptional client service? Fisher Investments...

  • ▷ Apply Now! Client Director

    4 weeks ago

    Dublin, Ireland Corporation Service Company Full time

    Client Director / Senior Relationship Manager, Corporate Services Dublin, Ireland Job Description Client Director / Senior Relationship Manager Location: Dublin, Ireland Department: Corporate Services Job Type: Permanent, Hybrid Hours: 37.5 hours per week About the Role We’re looking for a confident and commercially minded Client Director / Senior...

  • Relationship Manager | Dublin | Banking

    5 days ago

    Dublin, Ireland Lucida Search Partners Full time

    Our client is seeking an experienced Relationship Manager to join their team in Dublin City Centre South on a permanent basis. This role focuses on client acquisition, credit analysis, and portfolio management within corporate banking. Key Responsibilities: - Identify and acquire new clients while referring prospects to relevant teams. - Achieve revenue...

  • Client Relationship On-site Representative

    4 weeks ago

    Dublin, Ireland Viva Wallet Group Full time

    Office based role Mon to Fri - Sandyford, Dublin. Are you passionate about cutting-edge financial / payments technology? Do you thrive in a fast-paced pioneering environment where you bring you know how of introducing technology solutions to the retail and hospitality verticals within Ireland? About viva.com Viva.com is the 1st Tech Bank in Europe for...

  • Client Manager

    4 weeks ago

    Dublin, Ireland Sogeti Full time

    DublinClient Manager## **YOUR ROLE**We are seeking a driven and client-focused Client Manager to join our team. This role is ideal for someone with a strong background in IT consulting who thrives in a client-facing environment. You will play a key role in expanding our presence in the Irish market, building strategic relationships, and delivering...