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Security Services Manager

4 weeks ago

Dublin, Dublin City, Ireland Cyberireland Full time
HEAnet – Security Services Manager (Hybrid)

HEAnet is Ireland's National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching in excess of 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world.

We have an exciting opportunity for an experienced Security Services Manager to join our ICT Security Services team on a 12-month fixed-term contract.

This role is primarily based at our Dublin 1 offices, but we are pleased to offer a flexible remote working arrangement. This allows you to work from home up to three (3) days a week. You will be expected to work at least two (2) days a week in the office, giving you the opportunity to enjoy a balanced and dynamic work environment.

What the ICT Security Services Team does

The ICT Security Services Team at HEAnet provides a range of essential ICT Security Services to our clients. Our goal is to offer a standardized set of core services including security awareness training, penetration testing, vulnerability scanning, policy review, and development. These services support clients to maintain robust information security practices, ensuring the safety of their data and IT systems.

What the Security Services Manager does

The Security Services Manager will manage several direct reports, providing leadership and guidance to the ICT Security Services team, to ensure the portfolio of services remains relevant to the evolving needs of our client community. You will utilize our TARGET performance measurement framework and provide feedback to team members on issues such as project delivery, response times, communication, service improvement, and technical skills, to enhance the quality of services delivered. The Security Services Manager will report directly to the Client Services Director and will work closely with colleagues across HEAnet to ensure the efficient and effective delivery of ICT Security Services to our clients.

In this role, you will be responsible for the delivery and utilization of our portfolio of ICT Security Services to our client community. You will contribute to the development, maintenance, implementation and continual improvement of our services, internal processes, and procedures in line with recognized best practice frameworks.

You will have a significant role in developing and influencing procedures and processes to ensure the efficient and effective functioning of your functional area. You will manage, oversee, and develop the strategy for this growing area within HEAnet.

You will identify and implement a skills and certifications matrix to ensure that team members are equipped with relevant skills and certifications required. You will identify and model desirable team behaviors to achieve a high level of personal and team performance and to present a professional and highly service-oriented approach to clients and other staff.

How we do it

Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work.

COLLABORATION – EQUALITY & FAIRNESS – FUTURE FOCUSED – POSITIVE IMPACT

For further information about who we are and our core values, see here.

What you get from us

We promote a healthy work/life balance, and we take the care of our team members' mental health seriously. Work outside of standard hours is rare and agreed upon in advance.

We value knowledge-sharing and communication. We have frequent team meetings combined with regular 1:1 catch-ups to make sure no one is hitting any roadblocks.

We encourage critical thinking and the exploration of new ideas. We often form cross-team special interest groups for specific topic discussions, both ongoing and for fixed projects.

Company Benefits

- Hybrid Working
- Flexible start/finish times
- Health insurance for employees
- Defined contribution pension scheme
- On-going well-being initiatives
- Employee Assistance Programme (EAP)
- Tax Saver Ticket scheme
- Cycle to Work scheme
- Professional education support
- Comprehensive group and individual training & development initiatives

What we need from you

- Minimum of four (4) years experience in managing a team of advisers/consultants that provides security services to external clients
- A degree or equivalent academic or professional 3rd-level qualification in an ICT discipline or similar relevant experience
- Security qualifications to include at least one (1) of the following: CISSP, CISM, CISA, CGEIT, ISO 27001
- Thorough knowledge of ISO 27001 information security, cybersecurity and privacy protection — information security management systems
- Strong presentation skills, with experience presenting to senior management
- A keen eye for continuous improvement in the delivery of our services
- Ability to act as a trusted advisor to our clients in the Cyber Security field
- High degree of listening as well as verbal and written communication skills with a high level of inter-personal skills and the ability to communicate ideas in both technical and user-friendly language
- Ability to develop constructive and cooperative working relationships with others, and maintaining them over time
- Proven ability to manage a substantial area providing high-level guidance, leadership, people management and budget management
- Strong client-service orientation
- Flexibility to travel to client sites within Ireland as required

Bonus points

We do not need you to have the following, but if you did it could be beneficial:

- An organized approach to work and an ability to prioritize effectively in a busy and changing environment
- Ability to recognize, develop, and drive innovation
- A flexible attitude to adapt to evolving role requirements
- High levels of motivation and enthusiasm for the role

More important information

At HEAnet we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours.

If you need any adjustments made to the application or selection process so you can do your best, please let us know.

HEAnet is delighted to be awarded with the Ibec Keep Well Mark. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this into 2024 and beyond.

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