(Urgent Search) Telesales
14 hours ago
Telesales & Customer Service Representative
Location - Dublin
Work model - Hybrid
Contract type - Permanent, full-time
Working hours - Monday to Saturday,Rotating shift (between 8:00am - 8:00pm)
About Us:
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
Role Overview:
The Telesales Agent will provide a broad range of customer support and administrative services to the customers and prospects of our client. Services provided will include a combination of telesales, customer service, administrative, and complaint handling processes.
Specific Responsibilities:
1. Handle high volume inbound & outbound calls, emails, and web-chats efficiently.
2. Handle customer issues and complaints empathetically and confidently.
3. Deliver consistent performance through adherence to the appropriate processes.
4. Effectively analyze moderately complex information and/or unusual situations.
5. Work within a team to meet and exceed individual/team performance targets including SLAs.
6. Demonstrate initiative while operating within a team and set high standards of professionalism.
7. Analyze, evaluate, and complete work according to agreed standards and limits.
8. Liaise with other departments as necessary.
9. Carry out any other tasks or responsibilities as required in the role.
Personal Skillset:
1. Customer Service – Handle communications professionally and effectively.
2. Administration – Accurately manage incoming and outgoing communications.
3. Customer Focus – Increase customer satisfaction through excellent service.
4. People and Workflow Management – Manage time and priorities effectively.
5. Colleagues – Work positively as part of a team.
6. Operational Effectiveness – Deliver consistent performance through adherence to processes.
Desirable Business Skillset:
1. Experience in a customer service role is desirable.
2. Experience in a call center environment is desirable.
3. Work experience emphasizing data entry accuracy and meeting strict timelines is desirable.
4. Certification in computer basics to ECDL or equivalent level is desirable.
Benefits and Perks:
1. Hybrid-working model.
2. Extensive Training & Development.
3. Internal career progression opportunities.
4. Employee assistance program (EAP).
5. Hive medical cash plan.
6. PRSA Scheme.
7. Employee engagement initiatives.
8. Bike to work scheme.
9. Free parking on-site.
What Would You Bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.
Equal Opportunity Employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds.
For more information, reach out to raquel-r.lopes@covalensolutions.com. Your journey to becoming a valued part of Covalen starts here. Apply Now or Reach Out for More Information.
#J-18808-Ljbffr
-
Audit Manager
20 hours ago
Dublin, Ireland Verde Search Full timeRole | Audit Manager Company | Globally recognised Accounting Firm Size | 300 across Ireland, 200+ in Dublin Focus| Leisure / Tech / Retail / Manufacturing sectors Tech | CaseWare Based | South Central Dublin Hybrid | 2-3 days a week in-office Offer | Attractive base salary + Bonus + Pension + Health + Partner Path Verde Search are partnering with a growing...
-
Tax Assistant Manager
20 hours ago
Dublin, Ireland Verde Search Full timeRole| Tax Assistant Manager Company| Highly respected specialist Irish Tax firm Size| 45 staff in Dublin (and growing) Areas| High profile business leaders, HNWI and their associated companies Based| Dublin 4 Hybrid| 2-3 days a week in-office Offer| €60k - €70k base salary + Bonus (up to 10%) + Salary review in 6 months ---- Verde Search are partnering...
-
[Urgent Search] Contract Manager
20 hours ago
Dublin, Ireland Design Build Search Full timeDesign Build Search are working with a leading mechanical engineering contractor operating across Ireland. They are currently recruiting for a Contracts Manager to join our team and provide leadership and direction on all projects managed. Responsibilities: Responsible for driving operations and budget through successful leadership, organisation plans,...
-
▷ Urgent Search! Aircraft Leasing Technical Analyst
20 hours ago
Dublin, Ireland GKR Search & Selection Full timeAircraft Leasing Technical Analyst - Dublin, Ireland My client is a major aircraft leasing firm which is recruiting for a Technical Analyst with aircraft leasing experience. Reporting directly to the CTO, this is a great opportunity to join a high-profile lessor. Responsibilities: Develop tools for forecasting maintenance events and cash flows. Create...
-
Urgent: Audit
20 hours ago
Dublin, Ireland Verde Search Full timeVerde Search is partnering with a fast growing firm of chartered accountants and business advisers, seeking a new Audit & Accounts Senior for their North Dublin offices. The Audit and Accounts Senior role will be based in North Dublin with the prime opportunity to become Manager at an accelerated pace compared to most firms. Role Audit and accounts...
-
Foreman (Urgent Search)
2 minutes ago
Dublin, Ireland Global Professional Consultants Full timeMy client, Irelands top Civil Engineering main contractor based in Ireland and the UK are now searching for a Foreman for a projects in Dublin and Wexford. Role: Manage and supervise on-site teams, including tradespeople and subcontractors, ensuring work is carried out safely and to specifications. Coordinate daily activities, liaising with project managers,...
-
▷ Urgent Search! Manufacturing Operator
20 hours ago
Dublin North, Ireland FRS Recruitment Full timeManufacturing Operator – 23 Month Contract Are you looking for an exciting role where you can contribute to fighting some of the world’s most challenging diseases while enhancing your skills in a dynamic environment? We are recruiting for a Manufacturing Operator on a 23-month contract for our client in North Dublin. In this role, you will: - Assemble...
-
[Urgent] Site Manager
20 hours ago
Dublin, Ireland Design Build Search Full timeDesign Build Search is partnering with a well-established construction company to recruit a Site Manager for their residential homes projects. This role is ideal for an experienced Site Manager with a proven background in managing residential construction projects, seeking the opportunity to progress in their career. The successful candidate will be...
-
Dublin, Ireland Amazon Full timeThe Lucene Search Engine team designs and develops query serving and indexing components of Amazon product search stack. Our mission-critical service is built with open-source Lucene at its core. The service is responsible for matching customer keywords to products in Amazon’s catalog, applies business rules to narrow down the selection and rank selected...
-
Associate, Banking
5 minutes ago
Dublin, Ireland IDEX Consulting Full timeWe have been retained by one of the Irish markets, top-tier Banking & Finance practices to lead the search for an associate (1-4 PQE) - the firm is well known by Banking & Finance groups globally as being the go-to for heavyweight financial institutions to lead on the Irish elements. You will have access to the markets premium work and a route to...
-
Director - Project Manager (Urgent)
20 hours ago
Dublin, Ireland Design Build Search Full timeDesign Build Search is seeking aDirector - Project Manageron behalf of our client based in Dun Laoghaire. The selected candidate will provide Project Management services for clients, while working within a busy team supporting and developing the Project Management Practice. This is an excellent opportunity to join a talented and growing team, who have built...
-
[Urgent Search] Senior Software Engineer
1 day ago
Dublin, Ireland IT Search Full timeSenior Software Engineer (Java) Dublin 8 (Hybrid) €80K - €100K p/a + 10% bonus, healthcare, 5% pension etc Java / Spring Boot / AWS / Kafka This would be ideal for an engineer who is at early senior level and wants to increase their level of responsibility. The structure of this team allows regular project lead cycles for their engineers, and youll be...
-
▷ Urgent Search! Managing Director
20 hours ago
Dublin, Ireland Osborne Recruitment Full timeManaging Director At Osborne, we believe in delivering exceptional recruitment and talent solutions that drive success for our clients and candidates. Our mission and purpose are guided by our core values of Excellence, Growth, Integrity, Collaboration, and Care. As we continue to grow, we are now looking for an experienced and ambitious Managing Director to...
-
Urgent Search! Senior Buyer New
20 hours ago
Dublin, Ireland CPL Full timeGlobal Category Leader/ Senior Buyer - Software Sourcing Hybrid with 3 to 4 days in office Currently searching for an IT Category Leader for Software to be part of their global IT category team. This person will work closely with cross functional teams and key stakeholders to drive effective sourcing strategy to deliver the best outcome. Key...
-
(Urgent Search) Field Service Representative
20 hours ago
Dublin, Ireland CareerWise Recruitment Full timeField Service Representative is required by CareerWise Recruitment for our Dublin based client. They require experience in service, maintenance & commissioning of all types of water chiller plant, AHUs, unitary air-conditioning systems a major advantage as transitioning to an office-based position from Field service. This job would be based in the Dublin...
-
Dublin, Ireland IT Search Full timeApplication Support Analyst (Front Office) opportunity with global investment business based in Dublin 2. This is a hybrid working role with 2 days a week in-office Responsibilities Provide technical support on in-house front office systems used for internal and externally for investments and trading. Manage full cycle production issues from initial contact...
-
[Urgent Search] Part Qualified Accountant
7 hours ago
Dublin, Ireland Osborne Full timePart Qualified Accountant – North Dublin – Permanent We are currently looking for an ambitious Part-Qualified Accountant for our client based in North Dublin. The ideal candidate will be in the process of obtaining their professional accounting qualification (e.g., ACCA, CPA, CIMA) and have minimum 3 years’ experience in an accounts focused role....
-
Senior Project Manager
20 hours ago
Dublin, Ireland NECTO Search and Selection Full timeJob Description Senior Project Manager Project: RC Frame Apartments Pipeline: 38 months Value: €120m Necto Selection have been retained by a tier 1 contractor to assist in the recruitment of an experienced Project Manager. This is an excellent opportunity to further your career with one of Ireland's leading construction firms in the Dublin area. As a...
-
Dublin, Ireland IT Search Full timeSeniorOracleDeveloper AbouttheRole [...]. *6monthcontractexpectedtoroll *Rate450-600dependingonexperiencelevel *3daysperweekinDublinoffice Responsibilities Developandoptimizelarge-scaleOracledatabasesusingPL/SQL. Implementindexing,partitioning,andperformancetuningstrategies. CollaborateinAgileteamstodeliverrobustsolutions....
-
Commercial, Tech
20 hours ago
Dublin, Ireland Osborne Full timeCommercial, Tech & IP Solicitor – Perm – Dublin 2 Here at Osborne, we’re currently recruiting on behalf of a well-established Central Dublin law firm that is seeking to add an experienced, driven Commercial, Tech & IP Solicitor to their team on a permanent basis. Ranked highly by both Chambers Global and the Legal 500, this leading practice has a...