Customer Support Advisor, German

You/'ll Get To…

Answer customers/' queries concurrently in live chat and respond to customer submitted email requests.

Queue-based, typing work will account for approximately 90% of the role.

Live Chat is our primary channel of support in this role.

Guide customers through the process of getting started which includes website setup, adding site content and design options.

Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.

Learn about new product features and improvements related to the Squarespace platform.

Identify isolated customer experiences and escalate important issues.

Who We/'re Looking For

Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us

1+ years customer-facing experience required in a similar role (retail, hospitality, online support)

Spoken and Written fluency in English and German.

Expertise with written communication and the ability to spot spelling and grammar errors

Proficiency with decoding conversations, identifying the cause, and aligning on end goals

Capability of prioritizing competing requests

Familiarity with the Squarespace platform

Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision

Life and Income Protection

Fertility and adoption benefits

Headspace mindfulness app subscription

Global Employee Assistance Program

Pension benefits with employer match

Flexible paid time off

26 weeks paid maternity leave & 12 weeks paid paternity leave

2 weeks paid family care leave

Education reimbursement

Employee donation match to community organizations

8 Global Employee Resource Groups (ERGs)

Free lunch and snacks

Close proximity to cultural landmarks such as Dublin Castle and St. Patrick/'s Cathedral

About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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