Senior System Engineer

7 hours ago

Dublin, Ireland Nicoll Curtin Full time

Overview Join a dynamic engineering team responsible for designing and maintaining a high-volume, multi-channel communication platform that supports voice, email, and web chat services. This team operates within an agile framework and is focused on delivering scalable, resilient solutions that enhance user experience across millions of interactions annually. The environment is fast-paced, collaborative, and driven by continuous improvement and technical excellence.
Key Responsibilities Design, implement, and optimize routing strategies across voice and digital workflows, including skill-based routing, queuing logic, and agent selection mechanisms
Collaborate with cross-functional teams to deliver end-to-end solutions that meet business and operational goals
Lead initiatives to improve platform reliability, scalability, and performance in a 24/7 production environment
Contribute to the evolution of DevOps practices, including provisioning, deployment automation, and system monitoring
Translate architectural guidelines into practical design and implementation Strategies
Support incident response and crisis management efforts, ensuring timely resolution and communication
Enhance observability through improved telemetry and monitoring tools to enable proactive support
Document processes, configurations, and operational procedures to support knowledge sharing and compliance
Ensure alignment with IT governance standards and contribute to policy development where needed
Required Skills & Experience Solid hands-on experience in voice/routing technologies, including SIP, soft clients, and workflow automation
Familiarity with contact center platforms and vendor solutions for complex routing configurations
Strong command of Linux systems, containerization (Docker), and CI/CD pipeline management
Proficient in Agile methodologies (Scrum, Kanban) and experienced in full software development lifecycle
Demonstrated ability to lead technical efforts, communicate effectively across teams, and manage priorities under pressure
Skilled in system performance analysis, troubleshooting, and optimization
Experience supporting high-availability environments with continuous uptime requirements
Strong analytical thinking, problem-solving capabilities, and a commitment to delivering high-quality solutions
Ability to mentor peers, promote best practices, and contribute to a culture of learning and innovation
You must be based in Ireland, live within a commutable distance from Galway, and have a stamp 4/EU citizenship to be considered
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Galway, County Galway, Ireland

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