Operations Lead
9 hours ago
Operations Lead Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The Role The Managed Services Operations Lead is responsible for overseeing the delivery of high-quality IT services to clients. This includes managing service performance, ensuring adherence to SLAs, maintaining strong client relationships, and driving continuous improvement in service delivery processes. The Team The Managed Services Operations Team at Auxilion work with our clients delivering managed services solutions through our onsite capabilities underpinned by our shared services team based remotely in our Sheffield office. These teams range from onsite deskside engineers (Dublin and Belfast), service desks (Sheffield), and our 24/7 monitoring team (Sheffield), and represent an integral part of our clients ability to support and grow their organisations. As a Managed Services Operations Lead in Auxilion you are focused on three key goals, developing your teams, delivery of a best-in-class service to our customers, while ensuring financial objectives are met. You may be requested to assist with any projects from the Auxilion Project Services Team on occasions. Position Responsibilities: Service Management Oversee end-to-end service delivery and ensure it aligns with client requirements and expectations. Monitor and manage performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Address and resolve service-related issues in a timely manner to maintain client satisfaction. Oversee the resolution of critical incidents and ensure root cause analysis is conducted for recurring issues. Implement preventative measures to reduce service disruptions. Client Relationship Management Act as the primary point of contact for clients regarding service-related matters. Foster strong, trust-based relationships with clients to ensure satisfaction and loyalty. Conduct regular governance meetings to assess performance and identify improvement areas. Responsible for driving CSAT within the client Team Leadership and Coordination Lead and manage cross-functional teams to deliver IT services effectively. Ensure proper resource allocation and workload balancing. Line manages teams including performance management, talent management, resource planning providing on the job learning, coaching and mentoring, addressing skills gaps and Career Development Plans, evolving individuals and team structures accordingly Financial Management Manage budgets and optimize costs for service delivery. Ensure that service delivery activities are within financial constraints while maintaining quality Technical Competencies: Strong Service Delivery Management background in ITSM environment ITIL certification an advantage At least 3 years experience in a similar role Business Competencies: Strong leadership and team management capabilities. Self-starter who take ownership over their own performance Problem-solving skills with a proactive and results-oriented approach. Exceptional time management and ability to prioritise tasks effectively. Strong analytical skills to interpret data and make informed decisions. Excellent communication and interpersonal skills for client and team interactions. A passion for enhancing the clients experience Stakeholder and Vendor Management experience Commercial awareness Our Company, Auxilion About Us Work matters. Its where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Skills: Service Management Client Relationship Management Team Leadership and Coordination Financial Management IT Sector
-
Operations Lead
9 hours ago
Dublin, Ireland Life Science Consultants (LSC) Full timeLSC have a great contract opportunity for an Operations Lead to join a South Dublin based Biopharmaceutical company that specializes in secondary manufacturing activities such as Formulation, Fill Finish and Packaging. ABOUT THE PROJECT - KEY RESPONSIBILITIES: Function as the site interface between the Product Delivery Teams (PDT's), and Manufacturing...
-
Operations Lead
3 hours ago
Dublin, Ireland Life Science Recruitment Full timeOperations Lead 12 Months AS33864 We’re currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Dublin. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do. Ideally the person will have: - Biopharmaceutical manufacturing...
-
Operations Lead
7 days ago
Dublin, Ireland Life Science Recruitment Ltd Full timeOperations Lead 12 Months AS33864 Were currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Dublin. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do. Ideally the person will have biopharmaceutical manufacturing experience in...
-
Operational Lead
7 days ago
Dublin, Ireland Team Horizon Full timeTeam Horizon is seeking a Operational Lead to serve as primary production process owner responsible for New Production Introduction, lice cycle management projects and or CAPEX projects and established process improvements projects. This role requires in depth technical and operational knowledge of aseptic drug product manufacturing processes ; parts/...
-
Operational Lead
6 days ago
Dublin, Ireland TEAM HORIZON Full timeTeam Horizon is seeking a Operational Lead to serve as primary production process owner responsible for New Production Introduction, lice cycle management projects and or CAPEX projects and established process improvements projects. This role requires in depth technical and operational knowledge of aseptic drug product manufacturing processes ; parts/...
-
▷ Immediate Start: Operations Lead
9 hours ago
Dublin, Ireland Recruitment by Aphex Group Full timePurpose Operations Lead will serve as primary production process owner responsible for New Product Introduction, Life Cycle Management Projects and/or CAPEX projects and established process improvements projects. This role requires in-depth technical and operational knowledge of aseptic Drug Product manufacturing processes; Parts/Components Preparation,...
-
High Salary: Global Regulatory
9 hours ago
Dublin, Ireland Quanta Consultancy Services Ltd Full timeGlobal Regulatory & Operations Lead - Operations Lead - Ireland/Dublin Our client is a global supplier of sterile injectable pharmaceutical products. They currently market and distribute a portfolio of sterile injectable drugs. Our state-of-the-art research and development organization has a robust pipeline of products in development that we will bring to...
-
ETF Operations Platform QA Test Lead
9 hours ago
Dublin, Ireland J.P MORGAN S.E Dublin Branch Full timeJob Description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our Exchange Traded Funds Operations Global Test Team. Job Summary: As an Associate in this function you will act ETF Operations Platform QA Test Lead. In this pivotal role, you...
-
Dublin, Ireland State Street International (Ireland) Ltd Full timeJob Description - Cyber Governance, Risk and Compliance Business Operations Lead We are seeking a Business Operations Lead to support the overall GRC Operations Lead with key operational activities within the Governance, Risk and Compliance framework. This role will play a vital part in ensuring that the organization GRC processes are effectively...
-
Engineering Lead
9 hours ago
Dublin, Ireland Britvic Full timePress Tab to Move to Skip to Content Link At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better...
-
Technical Lead
9 hours ago
Dublin, Ireland Nexient LLC Full timeReq ID:308424 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Lead to join our team in Oklahoma City, Oklahoma (US-OK), United States (US). Overview of job: The...
-
Lead Software Engineer
3 hours ago
Dublin, Ireland Manna Full timeLocation: Dublin, Ireland Employment Type: Full-time Department: Engineering Reports to: Head of Software Engineering About Manna At Manna, we're revolutionising suburban delivery through cutting-edge drone technology. Our mission is to make lightning-fast suburban deliveries affordable, green, and safe. We design and manufacture aviation-grade drones...
-
Lead Software Engineer
9 hours ago
Dublin, Ireland Optum Full timeLead Software Engineer – Remote, Ireland Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...
-
Lead Project Engineer
3 hours ago
Dublin, Ireland Life Science Recruitment Full timeProject Engineer 11 month contract On site - Carlow I am currently looking for a Project Engineer to join the Technical Engineering Department for a growing biopharmaceutical manufacturer in Carlow. You will help lead Process Improvements, capital projects and lean projects across multiple functions. The ideal candidate will have experience as a Capital...
-
Hotel Manager
7 days ago
Dublin, Ireland Red D Recruitment Full timeRed D are recruiting a Hotel Manager for a leading 4-star hotel in Dublin City Centre. We are seeking an energetic and experienced Hotel Manager / Deputy Manager to lead a dedicated team and oversee all aspects of hotel operations. This is an exciting opportunity to be part of a thriving hospitality environment where your leadership will make a significant...
-
Airfreight Operations Manager
3 hours ago
Dublin, Ireland Logiskills Group Full timeRole: Airfreight Operations Manager Location: Dublin 17 Terms: Permanent, Full-time, Mon – Friday Package: Negotiable salary (DOE) We are seeking a highly skilled and motivated Airfreight Operations Manager to lead and oversee the day-to-day airfreight operations within our dynamic freight forwarding company. Key Responsibilities: - Oversee and manage...
-
Operations Manager
9 hours ago
Dublin, Ireland Manpower Group Full timeOperations Manager-Dublin Are you an experienced Operations or Service Manager with over 2 years' experience leading technicians in an Automotive environment? Our client is looking for an excellent, hands-on Ops Manager to join their team in South Dublin, promoting a culture of efficiency and service excellence. What's on offer: Salary-up to 65k DOE Company...
-
Lead Administrator(Contract)
9 hours ago
Dublin, Ireland Wipro Technologies Full timeSearch by ‘Skills’ or ‘Keywords’ or 'Requisition ID’ Search by Country Select how often (in days) to receive an alert: Work with us Requisition ID: 3259 City: Dublin Country/Region: IE Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned...
-
Operations Manager
21 hours ago
Dublin, Ireland AA Euro Group Full timeAA Euro Group is recruiting a Trades & Labour Operations Manager with extensive Nuclear Power project experience to co-ordinate AA Euro Trades & Labour Operatives placed on a multi-billion pound nuclear project in Somerset. This role will involve extensive coordination with our resourcing teams and the successful candidate will have daily interaction with...
-
Quality Systems lead
9 hours ago
Dublin, Ireland AA Euro Group Full timeJob Description Quality Systems Lead Key Responsibilities of this role include: Responsible for ongoing development of the Quality systems. Support the QSHE lead in the continuous improvement of the overall companies Quality Management system. Ensuring the Quality Systems meet current legislation, industry standards and customer requirements. Lead and manage...