Client Technical Specialist

22 hours ago

Dublin, Ireland Avature Full time

We're IBM, a leading provider of business automation solutions
that empower organizations to make data-driven decisions. Our cutting-edge
products leverage Artificial Intelligence (AI) and Machine Learning (ML)
to automate complex processes, improve efficiency, and drive innovation.

Your role and responsibilities

We're seeking an experienced Technical Engineer to join our Customer-Facing
Team, where you'll play a crucial role in ensuring the success of our customers
planning or utilizing business automation solutions built using IBM Business
Automation products that harness the power of AI. As a Technical
Engineer, you'll collaborate with cross-functional teams to design, develop,
and deploy products that meet the evolving needs of our customers.

Key Responsibilities:

1. Develop and maintain technical documentation for business automation
solutions, including product best practices and implementation guides.
2. Collaborate with the Product Development Team to design and implement
AI-powered features and functionalities in our products.
3. Work closely with the Customer Success Team to understand customer pain
points, provide technical guidance, and ensure seamless onboarding and
support of our products.
4. Develop and maintain relationships with key stakeholders, including
customers, partners, and internal teams.
5. Identify opportunities for product improvement and technical
optimization through data analysis and feedback from customers and
internal sources.
6. Host technical enablement events and focused workshops, both face-to-face and
virtual, aimed at enabling business partners and customers to expose the value
of IBM Business Automation products and solutions to our customers’ business.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

1. Experience with IBM Business Automation software (e.g. Business Automation
Workflow, Automation Decision Services, Enterprise Content Management) and
orchestration tools (e.g. watsonx Orchestrate).
2. Experience with containerization (e.g. Docker) and orchestration tools
(e.g. RedHat Openshift or Kubernetes).
3. Experience in AI, Machine Learning, or related fields.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Client Technical Specialist

Job ID: 10552

City / Township / Village: Dublin

State / Province: Dublin

Country: Ireland

Work arrangement: Hybrid

Area of work: Employment type: Regular

Position type: Professional

Some travel may be required based on business demand

Company: (0483) IBM Ireland Product Distribution Limited

Shift: General (daytime)

Is this role a commissionable/sales incentive based position?

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