▷ (Apply in 3 Minutes) Services Manager - BMW/MINI - Dublin

1 week ago


Dublin Pike, Ireland HRM Full time

Overview Services Manager - BMW/MINI - Dublin at HRM .
Drive customer excellence. Lead a premium team. Deliver results. Frank Keane BMW/MINI, Blackrock, Dublin, is seeking an experienced Service Manager to head its Blackrock dealership. This is a high-volume, premium service centre with a loyal and demanding customer base.
The Role Lead a team of service professionals, including advisors, technicians and a workshop manager.
Shape and elevate a service operation with significant throughput and customer demand.
Drive improvements in customer satisfaction (NPS), aiming to raise standards annually.
Work hand-in-hand with the Parts Manager to ensure seamless operational delivery and ensure seamless communication between back and front offices.
Benefit from robust support and development through BMW’s UK Academy, Munich HQ, and the group’s flagship Naas Road operations.
What you'll do Deliver a five-star customer journey from booking through completion.
Lead, mentor and develop a high-performance service team.
Ensure workshop efficiency, throughput, and profitability through disciplined process management.
Oversee compliance, warranty, and manufacturer standards.
Partner with Sales and Parts to maximise operational efficiency and revenue.
Monitor KPIs, analyse performance, and implement continuous improvements.
What you'll bring 10+ years' leadership in high-volume automotive service, ideally within premium brands with complex drive chains.
Proven track record in improving NPS and delivering customer excellence.
Strong people leadership: recruiting, motivating, and developing teams.
Process-driven mindset with experience in ERP/management systems (e.g. Keyloop, Drive, Retail Advanced Hub).
Analytical thinker with resilience, ambition, and a customer-first approach.
Competitive salary and benefits package include bonus, Company Car (BMW).
This is a career-defining opportunity to lead within a prestigious automotive group that is often a pilot for BMW's newest technologies and innovations.
To discover more To discover more contact Ashling Edwards in HRM Search Partners in strict confidence on +353 86 8480808
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service, Distribution, and Management
Industries Consumer Services and Vehicle Repair and Maintenance

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