Professional Services Consultant, EMEA
11 hours ago
We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).
About The Role:
As a Professional Services Consultant at Notion, you will be responsible for supporting customers in unlocking the full potential of Notion's product. You will partner closely with customers and cross-functional teams to understand unique challenges and provide tailored solutions that drive success. This role requires a blend of technical expertise, project management skills, and consultative abilities to ensure successful implementation and adoption of Notion across organizations.
What You'll Achieve:
- Design and architect customer workspaces, including use case implementation and member management practices.
- Develop and execute change management and training plans to ensure successful customer adoption.
- Scope, negotiate, and manage professional services engagements from discovery through delivery.
- Lead workspace builds and implementation projects.
- Partner with sales teams to position and deliver professional services solutions.
- Create and maintain project documentation, timelines, and deliverables.
- Provide guidance on workspace architecture, permissions, and security best practices.
- Collaborate with cross-functional teams to ensure customer success and drive feature adoption.
Skills You'll Need to Bring:
- 3+ years of experience in technical consulting, implementation, or similar customer-facing role.
- Strong project management expertise with demonstrated ability to manage multiple client engagements simultaneously.
- Experience in change management and driving user adoption of new technologies.
- Excellence in stakeholder management and building relationships at all levels.
- Strong problem-solving abilities and analytical skills.
- Outstanding written and verbal communication skills.
- Experience with SaaS platforms and understanding of technical concepts.
- Proven track record of delivering successful customer implementations.
Nice to Haves:
- Experience with workspace design and information architecture.
- Knowledge of data migration tools and methodologies.
- Understanding of API integrations and enterprise software systems.
- Previous experience in a fast-paced, high-growth technology company.
- Familiarity with project management methodologies and tools.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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