3 Days Left Front Office Manager

3 weeks ago

Cork, Cork, Ireland Fota Island Resort Full time

Fota Island Resort are currently recruiting for a Front Office Manager to join our professional team in the Resort. We are looking for a Front Office Manager, who will oversee the smooth operation of the front desk, concierge and Nights team, ensuring that each guest receives a warm welcome and outstanding service throughout their stay. The ideal candidate will lead with a guest service mindset, inspire the team, and uphold the high standards associated with Fota Island Resort. Whats in it for you? Company Funded Educational Training Programs Group Risk Scheme Cover Discount on Dining options of up to 50% Reduction on accommodation for family and friends Discount for Spa treatments and products Use of Health Clubs Staff Dining Facilities Staff Parking Service Awards Staff Appreciation events Responsibilities: Lead and manage the front office teams to deliver exceptional service and efficiency. Coordinate guest check-ins and check-outs, ensuring accuracy and warmth at every touchpoint. Room allocations for guests Handle guest complaints and resolve issues with professionalism and care. Roster management, time management, and hours control. Work in conjunction with the finance department to maintain the management of cash, reconciliation of folios and all accounting. Work closely with Housekeeping, Reservations, Maintenance and F&B teams to maintain seamless guest service. Manage department schedules, performance, training, and guest feedback. Ensure adherence to brand standards and operational procedures. Ensure awareness of industry trends and innovation within the sector What we are looking for: Previous experience in a similar role within a hotel environment. Strong leadership, communication, and interpersonal skills. Proficient in hotel property management systems (e.g., Opera Cloud). Experience with rosters, budgets, forecasting Professional appearance and demeanour, with a naturally hospitable approach. Ability to remain calm under pressure and handle guest issues diplomatically. Problem solver Results oriented with a proactive approach to all issues Innovative thinker with the ability to lead, motivate and adapt to evolving situations Skills: job desired skills

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