Service Advisor

2 weeks ago

Dublin, Dublin City, Ireland Tesla Full time

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energyWe are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.We Offer:   A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success  The chance to work with innovative technology, advanced tools and software Ongoing training and development to help you grow your skills and career  A competitive compensation and benefits package  A safe, clean and fun workplace   Providing effective and courteous service to all visitors, existing customers, and employeesEffectively handle multiple priorities, organise workload, meeting deadlines and other management requestsWorking closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround timesCreation of purchase orders to ensure timely progression of 3rd party repairsProvide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queuesProactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.Provide workshop support on loan vehicle administration relating to customer appointmentsWorking collaboratively with Front of House, manage the parking arrangements on siteManage the Loan Vehicle fleet by arranging the maintenance, distribution, and returnsAudits of Loan VehiclesAccount Receivables for site specific vehicles and chasing any outstanding balancesSupporting customers with queries, bookings and education on vehicle use when requiredProvide an all-round excellent experience to our customers on a day-to-day basis Excellent written and oral communications skills in EnglishExceptional Customer Service and soft skillsAbility to effectively prioritise and multi-taskCreative mindset that thinks outside the box and can invent new solutions to problemsFlexible schedule and shift workingAttention to detail and accuracyAbility to work well under pressure and with a diverse range of personalitiesEstablish and maintain positive, cooperative, and working relationshipsExcellent skills with Microsoft Office packagesFull valid IE driver's license for 2 or more yearsApply todayAll applications must be submitted electronically, and contain an English CV

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